Corrupt TCP/IP

[Clarie150]

On my Windows XP Professional (Service Pack 2), I have an ongoing problem
with the TCP/IP Settings. Whenever I try to use the Repair Option, an error
message comes up saying "Failed to query TCP/IP Settings of the connection"
and cannot proceed. Now I cannot access the internet from my own computer. I
use a Realtek RT8139 Family PCI Fast Ethernet NIC. Now I am using a
relative's computer, who is connected to the same modem and has absoballutely
no problems at all. I would dearly like some help from anyone.

Thanks so much.

 

[Clarie150]

As well, when I try to use "ipconfig /all", it cannot continue because the
request is not supported. Is this latest development another factor or is it
just my computer settings?

 

[Steve Winograd]

On my Windows XP Professional (Service Pack 2), I have an ongoing problem
with the TCP/IP Settings. Whenever I try to use the Repair Option, an error
message comes up saying "Failed to query TCP/IP Settings of the connection"
and cannot proceed. Now I cannot access the internet from my own computer. I
use a Realtek RT8139 Family PCI Fast Ethernet NIC. Now I am using a
relative's computer, who is connected to the same modem and has absoballutely
no problems at all. I would dearly like some help from anyone.

Thanks so much.

Two possible causes, and their solutions:

1. The Local Area Connection for the Realtek NIC is corrupted. Go to
Device Manager and un-install the Realtek NIC. Then re-install the
Realtek NIC.

and/or:

2. TCP/IP is corrupted. Run this command in a command prompt window,
then reboot:

netsh winsock reset
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Clarie150]

Thanks so much for the reply, but it looks like I'll have to go on to Plan Z.
Re-install Windows itself. Both the options were duds, but they probably
would work for other people. Thanks for replying so quickly to my message. I
hope it works for others, but I think my version of Windows is corrupted.
Thanks anyway, and hope your machine's not too bad.

 

[Steve Winograd]

Thanks so much for the reply, but it looks like I'll have to go on to Plan Z.
Re-install Windows itself. Both the options were duds, but they probably
would work for other people. Thanks for replying so quickly to my message. I
hope it works for others, but I think my version of Windows is corrupted.
Thanks anyway, and hope your machine's not too bad.

You're welcome. My machine's doing fine, and I have some more ideas
that I hope will fix yours.

Start the computer in "Safe mode with networking". If Internet access
works in that mode, a program that only runs in normal mode is causing
the problem. The most likely culprit is a firewall, often from Norton
or McAfee. Un-installing the firewall (or the entire security suite
that contains it) might fix the problem.

If that doesn't help, try this, which re-installs TCP/IP:

1. Go to My Computer > Tools > Folder Options > View, and enable
viewing of hidden files and folders.

2. Browse to C:\Windows\Inf.

3. Right-click "nettcpip.inf" and click Install.

4. Reboot.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com