Copy To and Move To list box is grayed out

[David Morgan]

Since installing IE7 when ever I try to use Copy/Move to Folder from windows
explorer the box that lists the folders is greyed out.
Doing a lot of searching I realise a registry entry is missing but I don't
know which one! using the regsvr32 /i shdocvw.dll results in a failed
message so is of no help.
Can somebody please help me fix this annoyance?

Thanks

 

[WTC]

Since installing IE7 when ever I try to use Copy/Move to Folder from
windows explorer the box that lists the folders is greyed out.
Doing a lot of searching I realise a registry entry is missing but I don't
know which one! using the regsvr32 /i shdocvw.dll results in a failed
message so is of no help.
Can somebody please help me fix this annoyance?

Thanks

David,

What was the failed message when you tried to register the dll file?

Copy To and Move To dialog boxes list box is grayed out
http://windowsxp.mvps.org/copytoempty.htm

[Courtesy of Ramesh Srinivasan, MVP].

 

[David Morgan]

Thanks for your response,

I did see that link and tried it however when I run regsvr32 /i shdocvw.dll
I get an error dllinstall in shdocvw.dll failed return code was 0x80004005.
That is why I thought if somebody could give me the missing key I would fix
it that way

XP Pro SP2

David

Since installing IE7 when ever I try to use Copy/Move to Folder from
windows explorer the box that lists the folders is greyed out.
Doing a lot of searching I realise a registry entry is missing but I
don't know which one! using the regsvr32 /i shdocvw.dll results in a
failed message so is of no help.
Can somebody please help me fix this annoyance?

Thanks

David,

What was the failed message when you tried to register the dll file?

Copy To and Move To dialog boxes list box is grayed out
http://windowsxp.mvps.org/copytoempty.htm

[Courtesy of Ramesh Srinivasan, MVP].

 

[WTC]

Here is an possible solution, read the following forum post from MSFN.org.

http://www.msfn.org/board/index.php?showtopic=32434

Download the XML.zip file and extract (unzip) and right-click the XML.REG
file and select Merge which will merge the some entries into the registry
for you. Then try to re-register the "shdocvw.dll" file.

Good Luck.

--
William Crawford
MS-MVP Windows Shell/User

Thanks for your response,

I did see that link and tried it however when I run regsvr32 /i
shdocvw.dll I get an error dllinstall in shdocvw.dll failed return code
was 0x80004005.
That is why I thought if somebody could give me the missing key I would
fix it that way

XP Pro SP2

David

Since installing IE7 when ever I try to use Copy/Move to Folder from
windows explorer the box that lists the folders is greyed out.
Doing a lot of searching I realise a registry entry is missing but I
don't know which one! using the regsvr32 /i shdocvw.dll results in a
failed message so is of no help.
Can somebody please help me fix this annoyance?

Thanks

David,

What was the failed message when you tried to register the dll file?

Copy To and Move To dialog boxes list box is grayed out
http://windowsxp.mvps.org/copytoempty.htm

[Courtesy of Ramesh Srinivasan, MVP].

 

[Ramesh, MS-MVP]

0x80004005 denotes "Access Denied" error.

http://www.google.com/search?q=subinacl+reset+registry

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your response,

I did see that link and tried it however when I run regsvr32 /i shdocvw.dll
I get an error dllinstall in shdocvw.dll failed return code was 0x80004005.
That is why I thought if somebody could give me the missing key I would fix
it that way

XP Pro SP2

David

Since installing IE7 when ever I try to use Copy/Move to Folder from
windows explorer the box that lists the folders is greyed out.
Doing a lot of searching I realise a registry entry is missing but I
don't know which one! using the regsvr32 /i shdocvw.dll results in a
failed message so is of no help.
Can somebody please help me fix this annoyance?

Thanks

David,

What was the failed message when you tried to register the dll file?

Copy To and Move To dialog boxes list box is grayed out
http://windowsxp.mvps.org/copytoempty.htm

[Courtesy of Ramesh Srinivasan, MVP].

 

[David Morgan]

Firstly thanks guys for the help....

I tried the xml method but after merge I still had the same error running
regsvr32 /i shdocvw.dll I then tried the SubInACL tool and reset.cmd - wow
that was fun at times I thought my computer was going to take off - beeping
and carrying on.

Still no positive result same error message and still grey panel on
copy/move to, still as the SubInACL was a bit of fun I'll run that again -
no error messages were reported with the exception of
HKLM/Security/Policy/Secrets/SAI could not be read

As I said thanks for your attention, much appreciated

David

0x80004005 denotes "Access Denied" error.

http://www.google.com/search?q=subinacl+reset+registry

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your response,

I did see that link and tried it however when I run regsvr32 /i
shdocvw.dll
I get an error dllinstall in shdocvw.dll failed return code was
0x80004005.
That is why I thought if somebody could give me the missing key I would
fix
it that way

XP Pro SP2

David

Since installing IE7 when ever I try to use Copy/Move to Folder from
windows explorer the box that lists the folders is greyed out.
Doing a lot of searching I realise a registry entry is missing but I
don't know which one! using the regsvr32 /i shdocvw.dll results in a
failed message so is of no help.
Can somebody please help me fix this annoyance?

Thanks

David,

What was the failed message when you tried to register the dll file?

Copy To and Move To dialog boxes list box is grayed out
http://windowsxp.mvps.org/copytoempty.htm

[Courtesy of Ramesh Srinivasan, MVP].

 

[Ramesh, MS-MVP]

Open Regedit.exe and navigate to:

HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}

Right-click and choose "Permissions"

Make sure that the following group have appropriate permissions over that
key:

1. Administrators (Full Control)
2. SYSTEM (Full Control)
3. Users (Read)

And that there are *no* special permissions set. The "Deny" entries take
precedence over the "Allow" entries.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Firstly thanks guys for the help....

I tried the xml method but after merge I still had the same error running
regsvr32 /i shdocvw.dll I then tried the SubInACL tool and reset.cmd - wow
that was fun at times I thought my computer was going to take off - beeping
and carrying on.

Still no positive result same error message and still grey panel on
copy/move to, still as the SubInACL was a bit of fun I'll run that again -
no error messages were reported with the exception of
HKLM/Security/Policy/Secrets/SAI could not be read

As I said thanks for your attention, much appreciated

David

0x80004005 denotes "Access Denied" error.

http://www.google.com/search?q=subinacl+reset+registry

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your response,

I did see that link and tried it however when I run regsvr32 /i
shdocvw.dll
I get an error dllinstall in shdocvw.dll failed return code was
0x80004005.
That is why I thought if somebody could give me the missing key I would
fix
it that way

XP Pro SP2

David

Since installing IE7 when ever I try to use Copy/Move to Folder from
windows explorer the box that lists the folders is greyed out.
Doing a lot of searching I realise a registry entry is missing but I
don't know which one! using the regsvr32 /i shdocvw.dll results in a
failed message so is of no help.
Can somebody please help me fix this annoyance?

Thanks

David,

What was the failed message when you tried to register the dll file?

Copy To and Move To dialog boxes list box is grayed out
http://windowsxp.mvps.org/copytoempty.htm

[Courtesy of Ramesh Srinivasan, MVP].

 

[David Morgan]

Thanks for your reply, found the key and set the permissions as you stated
sadly no positive result still same error with shdocvw.dll and still greyed
out list panel.

Please don't give up on me just yet..

David.

Open Regedit.exe and navigate to:

HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}

Right-click and choose "Permissions"

Make sure that the following group have appropriate permissions over that
key:

1. Administrators (Full Control)
2. SYSTEM (Full Control)
3. Users (Read)

And that there are *no* special permissions set. The "Deny" entries take
precedence over the "Allow" entries.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Firstly thanks guys for the help....

I tried the xml method but after merge I still had the same error running
regsvr32 /i shdocvw.dll I then tried the SubInACL tool and reset.cmd - wow
that was fun at times I thought my computer was going to take off -
beeping
and carrying on.

Still no positive result same error message and still grey panel on
copy/move to, still as the SubInACL was a bit of fun I'll run that again -
no error messages were reported with the exception of
HKLM/Security/Policy/Secrets/SAI could not be read

As I said thanks for your attention, much appreciated

David

0x80004005 denotes "Access Denied" error.

http://www.google.com/search?q=subinacl+reset+registry

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your response,

I did see that link and tried it however when I run regsvr32 /i
shdocvw.dll
I get an error dllinstall in shdocvw.dll failed return code was
0x80004005.
That is why I thought if somebody could give me the missing key I would
fix
it that way

XP Pro SP2

David

Since installing IE7 when ever I try to use Copy/Move to Folder from
windows explorer the box that lists the folders is greyed out.
Doing a lot of searching I realise a registry entry is missing but I
don't know which one! using the regsvr32 /i shdocvw.dll results in a
failed message so is of no help.
Can somebody please help me fix this annoyance?

Thanks

David,

What was the failed message when you tried to register the dll file?

Copy To and Move To dialog boxes list box is grayed out
http://windowsxp.mvps.org/copytoempty.htm

[Courtesy of Ramesh Srinivasan, MVP].

 

[Ramesh, MS-MVP]

David,

It has to be a Permissions problem, afaik. Download AccessEnum from the
following page:

http://www.sysinternals.com/Utilities/AccessEnum.html

Generate the Permission information for the following key (and sub-keys)

HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}

Post the entire info here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your reply, found the key and set the permissions as you stated
sadly no positive result still same error with shdocvw.dll and still greyed
out list panel.

Please don't give up on me just yet..

David.

 

[David Morgan]

Thanks for your time, here is the results

"Path" "Read" "Write" "Deny"
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}"
"Administrators, Power Users, Users" "Administrators, Power Users" ""
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}\InProcServer32"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users, Users"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users" ""

David

David,

It has to be a Permissions problem, afaik. Download AccessEnum from the
following page:

http://www.sysinternals.com/Utilities/AccessEnum.html

Generate the Permission information for the following key (and sub-keys)

HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}

Post the entire info here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your reply, found the key and set the permissions as you stated
sadly no positive result still same error with shdocvw.dll and still
greyed
out list panel.

Please don't give up on me just yet..

David.

Open Regedit.exe and navigate to:

HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}

Right-click and choose "Permissions"

Make sure that the following group have appropriate permissions over that
key:

1. Administrators (Full Control)
2. SYSTEM (Full Control)
3. Users (Read)

And that there are *no* special permissions set. The "Deny" entries take
precedence over the "Allow" entries.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Ok. There are no "Deny" entries present. Two questions come to my mind:

1. Is the system attached to a corporate network, and is the
EnforceShellExtensionSecurity policy enabled?
2. Is the problem seen the other user accounts, as well?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your time, here is the results

"Path" "Read" "Write" "Deny"
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}"
"Administrators, Power Users, Users" "Administrators, Power Users" ""
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}\InProcServer32"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users, Users"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users" ""

David
news:[email protected]...

 

[David Morgan]

No to the corporate network, I'm the single user and owner, always log in as
administrator.

The only entry in this key is default Shell Name Space ListView

David

 

[Ramesh, MS-MVP]

Running out of ideas ATM, David. But will keep looking.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


No to the corporate network, I'm the single user and owner, always log in as
administrator.

The only entry in this key is default Shell Name Space ListView

David

 

[Sharon Franks]

Create another user, give them admin rights, login see if the problem is
still there.

--

Sharon Franks
MCC group
Microsoft Certified Solutions Developer (MCSD)
Microsoft Certified Trainer (MCT).

No to the corporate network, I'm the single user and owner, always log in
as administrator.

The only entry in this key is default Shell Name Space ListView

David

Ok. There are no "Deny" entries present. Two questions come to my mind:

1. Is the system attached to a corporate network, and is the
EnforceShellExtensionSecurity policy enabled?
2. Is the problem seen the other user accounts, as well?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your time, here is the results

"Path" "Read" "Write" "Deny"
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}"
"Administrators, Power Users, Users" "Administrators, Power Users" ""
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}\InProcServer32"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users, Users"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users" ""

David

 

[David Morgan]

Okay this is what I have done, created a new user and logged in, no result,
booted into safe mode in case there was some software conflict, problem
still there!

How this all came about might help in your investigation; I loaded IE7B2 and
found it would not release from memory when closed so rolled back to IE6
however then found that the favorites panel in IE6 was blank and could not
get it to populate.

So reloaded IE7B2 and got favorites back but lost copy/move to panel... even
loading IE7B3 has not given that back to me, I can work around the problem
and it is more an annoyance than critical

Thank you all for applying your mind and knowledge to the problem

David.

Create another user, give them admin rights, login see if the problem is
still there.

--

Sharon Franks
MCC group
Microsoft Certified Solutions Developer (MCSD)
Microsoft Certified Trainer (MCT).

No to the corporate network, I'm the single user and owner, always log in
as administrator.

The only entry in this key is default Shell Name Space ListView

David

Ok. There are no "Deny" entries present. Two questions come to my mind:

1. Is the system attached to a corporate network, and is the
EnforceShellExtensionSecurity policy enabled?
2. Is the problem seen the other user accounts, as well?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your time, here is the results

"Path" "Read" "Write" "Deny"
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}"
"Administrators, Power Users, Users" "Administrators, Power Users" ""
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}\InProcServer32"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users, Users"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users" ""

David

 

[Sharon Franks]

This has worked for me on a bunch of strange IE issues but on IE6 not 7. I
don't know if it will work on IE7 maybe Ramesh knows and can comment further
http://windowsxp.mvps.org/IEFIX.htm

--

Sharon Franks
MCC group
Microsoft Certified Solutions Developer (MCSD)
Microsoft Certified Trainer (MCT).

Okay this is what I have done, created a new user and logged in, no
result, booted into safe mode in case there was some software conflict,
problem still there!

How this all came about might help in your investigation; I loaded IE7B2
and found it would not release from memory when closed so rolled back to
IE6 however then found that the favorites panel in IE6 was blank and could
not get it to populate.

So reloaded IE7B2 and got favorites back but lost copy/move to panel...
even loading IE7B3 has not given that back to me, I can work around the
problem and it is more an annoyance than critical

Thank you all for applying your mind and knowledge to the problem

David.

Create another user, give them admin rights, login see if the problem is
still there.

--

Sharon Franks
MCC group
Microsoft Certified Solutions Developer (MCSD)
Microsoft Certified Trainer (MCT).

No to the corporate network, I'm the single user and owner, always log
in as administrator.

The only entry in this key is default Shell Name Space ListView

David

Ok. There are no "Deny" entries present. Two questions come to my mind:

1. Is the system attached to a corporate network, and is the
EnforceShellExtensionSecurity policy enabled?
2. Is the problem seen the other user accounts, as well?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your time, here is the results

"Path" "Read" "Write" "Deny"
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}"
"Administrators, Power Users, Users" "Administrators, Power Users" ""
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}\InProcServer32"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users, Users"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users" ""

David

 

[David Morgan]

Thanks, I'd prefer to wait for Ramesh to comment as I'm screwed up enough
without adding to my problems

David

This has worked for me on a bunch of strange IE issues but on IE6 not 7. I
don't know if it will work on IE7 maybe Ramesh knows and can comment
further http://windowsxp.mvps.org/IEFIX.htm

--

Sharon Franks
MCC group
Microsoft Certified Solutions Developer (MCSD)
Microsoft Certified Trainer (MCT).

Okay this is what I have done, created a new user and logged in, no
result, booted into safe mode in case there was some software conflict,
problem still there!

How this all came about might help in your investigation; I loaded IE7B2
and found it would not release from memory when closed so rolled back to
IE6 however then found that the favorites panel in IE6 was blank and
could not get it to populate.

So reloaded IE7B2 and got favorites back but lost copy/move to panel...
even loading IE7B3 has not given that back to me, I can work around the
problem and it is more an annoyance than critical

Thank you all for applying your mind and knowledge to the problem

David.

Create another user, give them admin rights, login see if the problem is
still there.

--

Sharon Franks
MCC group
Microsoft Certified Solutions Developer (MCSD)
Microsoft Certified Trainer (MCT).



No to the corporate network, I'm the single user and owner, always log
in as administrator.

The only entry in this key is default Shell Name Space ListView

David

Ok. There are no "Deny" entries present. Two questions come to my
mind:

1. Is the system attached to a corporate network, and is the
EnforceShellExtensionSecurity policy enabled?
2. Is the problem seen the other user accounts, as well?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks for your time, here is the results

"Path" "Read" "Write" "Deny"
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}"
"Administrators, Power Users, Users" "Administrators, Power Users" ""
"HKEY_CLASSES_ROOT\CLSID\{43A8F463-4222-11d2-B641-006097DF5BD4}\InProcServer32"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users, Users"
"Administrators, NT AUTHORITY\RESTRICTED, Power Users" ""

David

 

[Ramesh, MS-MVP]

Thanks, Sharon.

IEFix does not work in IE7. I'm waiting for the final release of IE7

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks, I'd prefer to wait for Ramesh to comment as I'm screwed up enough
without adding to my problems

David

 

[Ramesh, MS-MVP]

favorites panel in IE6 was blank and could not get it to populate

Looks like a shdocvw.dll related problem (again). Perhaps "SFC /SCANNOW"
will help.

Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe):
http://support.microsoft.com/kb/310747/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Okay this is what I have done, created a new user and logged in, no result,
booted into safe mode in case there was some software conflict, problem
still there!

How this all came about might help in your investigation; I loaded IE7B2 and
found it would not release from memory when closed so rolled back to IE6
however then found that the favorites panel in IE6 was blank and could not
get it to populate.

So reloaded IE7B2 and got favorites back but lost copy/move to panel... even
loading IE7B3 has not given that back to me, I can work around the problem
and it is more an annoyance than critical

Thank you all for applying your mind and knowledge to the problem

David.

 

[David Morgan]

Ah the enevitable catch 22.... you see I have a HP laptop and they put the
OS on a recovery partition on the HDD, even though I have a legitimate XP
Pro disk complete with holographs, HP in their wisdom somehow made the
system not recognise this disk.

So running SFC or trying to do a repair from a CD is not an option, I have
complained long and hard to HP but they resist any attempt to send me an OEM
disk that might work..

As this is a small problem that may be solved down the track I'm reluctant
to do a full destructive re-install and loose over 6 months of set up and
work.

Maybe Bill could talk to HP and tell them to stop not sending OS disks with
the computers....

David.

Looks like a shdocvw.dll related problem (again). Perhaps "SFC /SCANNOW"
will help.

Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe):
http://support.microsoft.com/kb/310747/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Okay this is what I have done, created a new user and logged in, no
result,
booted into safe mode in case there was some software conflict, problem
still there!

How this all came about might help in your investigation; I loaded IE7B2
and
found it would not release from memory when closed so rolled back to IE6
however then found that the favorites panel in IE6 was blank and could not
get it to populate.

So reloaded IE7B2 and got favorites back but lost copy/move to panel...
even
loading IE7B3 has not given that back to me, I can work around the problem
and it is more an annoyance than critical

Thank you all for applying your mind and knowledge to the problem

David.