Copy from network share hangs, can't cancel, can't shutdown.......

[Scott Roberts]

I bought a new laptop a couple of months ago with Vista on it (HP Pavilion
dv9500). I connect to our company network via a VPN over broadband internet
connection.

Everything works fine, except when I try to copy large(ish) files from a
network share. Inevitably, the copy operation hangs (no error, but progress
stops - for hours). Eventually, I attempt to cancel the copy operation. The
copy dialog changes to "Canceling...", but never goes away. I try to close
the dialog or cancel a second time and I get "Canceling... (Not Responding)"
in the title bar. As I type this, it's been sitting there for about 3 hours
now.

So I can't copy and I can't cancel. What's left to do? Restart the machine.
When I try to restart, it gets to the "Windows is shutting down..." message
then ... you guessed it .... hangs. Nothing ever happens. Ever. I have to
press and hold the power button to get the darn thing to turn off. Then, of
course, when I reboot I get warnings about not properly shutting down.

Anyone else experience this? Is this a known problem? I've read a lot about
slow copying, but haven't seen anything about this specific problem.

Any info is greatly appreciated.

 

[Quaoar]

I bought a new laptop a couple of months ago with Vista on it (HP
Pavilion dv9500). I connect to our company network via a VPN over
broadband internet connection.

Everything works fine, except when I try to copy large(ish) files from a
network share. Inevitably, the copy operation hangs (no error, but
progress stops - for hours). Eventually, I attempt to cancel the copy
operation. The copy dialog changes to "Canceling...", but never goes
away. I try to close the dialog or cancel a second time and I get
"Canceling... (Not Responding)" in the title bar. As I type this, it's
been sitting there for about 3 hours now.

So I can't copy and I can't cancel. What's left to do? Restart the
machine. When I try to restart, it gets to the "Windows is shutting
down..." message then ... you guessed it .... hangs. Nothing ever
happens. Ever. I have to press and hold the power button to get the darn
thing to turn off. Then, of course, when I reboot I get warnings about
not properly shutting down.

Anyone else experience this? Is this a known problem? I've read a lot
about slow copying, but haven't seen anything about this specific problem.

Any info is greatly appreciated.

I would first run chkdsk /f from a command prompt. You will be noticed
that the disk cannot be locked, do you want to run on the next reboot.
Type: Y or y to this prompt. Reboot.

Try your file transfer again.

Also, note that many, if not all, broadband ISPs are controlling large
file transfers by examining packets to/from your IP address. This might
be compromising your large file transfers. BTW, how large are the files
that hang?

OTOH, your work servers might have software that prohibits, or
interrupts, large file transfers to offsite computers to prevent loss of
important data. You might ask your company's computer specialists about
this problem.

Q

 

[Scott Roberts]

I would first run chkdsk /f from a command prompt. You will be noticed
that the disk cannot be locked, do you want to run on the next reboot.
Type: Y or y to this prompt. Reboot.

Try your file transfer again.

Also, note that many, if not all, broadband ISPs are controlling large
file transfers by examining packets to/from your IP address. This might be
compromising your large file transfers. BTW, how large are the files that
hang?

OTOH, your work servers might have software that prohibits, or interrupts,
large file transfers to offsite computers to prevent loss of important
data. You might ask your company's computer specialists about this
problem.

Thanks for the response.

I guess the point is that there should be no way that the OS hangs, won't
cancel the transfer, won't close the window, and ultimately won't shutdown.
Even if my ISP were blocking large file transfers (they're not, I can FTP
the files fine) or if my work were blocking it (they're not, I can copy them
onto my XP machine) it still doesn't make sense that the copy operation
would hang like that.

I'll look into chkdsk, but I'd be surprised if my drive has errors since a)
it's a new machine and b) this is really the only "problem" I'm
experiencing.

Thanks again for your response.