Have her open Outlook Express, then click the Tools menu> Options, then
click the "Send" tab.
On the Send tab, put a check in the box for "Save copy of sent messages in
the 'Sent Items' folder"
Click OK.
If there was already a check in that box, have her remove the check and
click OK, then go back and add the check and click OK.
If that does not work, post back for more.
--
Glen Ventura
MS MVP Oct. 2002 - Sept. 2009
CompTIA A+
http://dts-l.net/