Cookie being Enabled?

[Guest]

Hi-

I have a customer who is using AOL and is trying to upload resume's on
Monster and Career Builder.com web sites, and she is having some serious
issues with the cookies not being enabled.

She retrieved some instructions from "Career Builder", stating that her
Internet Explorer is bad, or corrupted. Her verison is 6.0.xxx and it seems
current with SP2.

Could this possbily be an IE problem, or is AOL to blame?

I am having her attempt to use Firefox now to see if this problem
disappears, unless you feel differently on the matter - and may know why she
is having these cookies problem?

Thanks!

D. Morales

 

[Peter Foldes]

She can try and set IE to enable cookies. But I call AOL as AOL HELL. I would call AOL

 

[PA Bear]

Is she using the AOL browser or IE to access these sites?

If IE...

Suggest disabling any firewall until cookies are working correctly. Make
certain your time, date, and time *zone* settings are all correct.

Managing Cookies
http://support.microsoft.com/?kbid=283185
http://inetexplorer.mvps.org/archive/answers.htm#cookies

Web Site Reports That You Must Enable Cookies
http://support.microsoft.com/?kbid=299331

Error Message: Not Accepting Cookies
http://support.microsoft.com/?kbid=175662

Error Message: Your Web Browser Options Are Currently Set to Disable
Cookies...
(covers re-setting time via command line prompt)
http://support.microsoft.com/?kbid=814141

Troubleshooting Secure Site (WinXP/IE6 SP2)
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

 

[Guest]

Hi PA Bear-

I will pass this along to my customer and see if her problems become remedy,
although there are many possibilities here which could easily cause and
prevent such a task to be acomplish, but I will see what will happen.

Again, thanks!

D.Morales

 

[PA Bear]

YW. Let us know how things work out.

 

[Guest]

Hi PA Bear-

She contacted me back with this response:

"Thanks for the information. I talked to aol this morning we went through to
clear select footprints for the I don't know how many times I've done it but
it worked. So I can finish filling in the stuff on career..."

It looks like AOL helped her with the issue on why she couldn't do what she
needed.

Thanks a million again, and hopefully we can resolve another issue in the
coming future.

Have a wonderful weekend!

 

[Peter Foldes]

The person probably had the AOL Browser.

 

[Guest]

Hi Peter-

Apparently she has one... but she gotten it fixed!

Thanks!