Contacts selectable.modifyable from icon, no access from To: row

[Mark Knowles]

My Contacts appear to be intact and modifyable from the contacts icon, but
are not accesible or selectable from the To: row of an email. When I try to
Add or change an address book from the Tools/email accounts/directory pull
down, I do not have a Name-"Outlook Address Book" Type-"MAPI", I have an
empty window under Directories and Address Books. When I try to select "Add"
, "Additional Address Books", I receive the following error, "The account you
have added is not fully configured. It might not work properly until
re-configured correctly.

 

[Russ Valentine [MVP-Outlook]]

There is far more to your story. Provide your Outlook version and the steps
that created this problem. Read the well documented information on how to
configure the address book view and state how your configuration differs.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]



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[Mark Knowles]

This is an Office XP Professional (Outlook 2002) installation after Uninstall
of Office 2007.
Relative tired of trying to learn Office 2007 Pro and asked for trade with
our Office XP Pro.
We see the following symptoms in Outlook 2002:
1) Outlook >Tools >E-mail Accounts > Directory > View or change existing
directories...
* There no listings in the "Directories and Address Books
2) We try to select Add... > Additional Address Books >
* We receive an error that states Outlook is not configured correctly and
needs to be reconfigured before file can be added
3) We have two Archive Folders displayed in the Folder list, root directory.
One of them cannot be accessed and an error stating the folder cannot be
accessed is displayed every time the we click on the folder. We cannon even
check properties or any other options.
4) We have a personal Folder at the bottom of the Folder list, root
directory. We receive the same error stating the folder cannot be accessed.
5) We searched then unistalled Office XP again, searched for all *.pst
files, backed them up on a seperate drive and deleted hem from the C:\ drive.
6) After re-installing Office XP again and opening Outlook we received an
error that no personal folder was available in a particular directory (docs &
Settings/Administraotor/My Docs/Personal Folder(1).pst). We copied the
latest backed up .pst file to the same directory Outlook was looking for.
7) rebooted, Started Outlook and
a) can open Contacts and see, modify, delete... all of our contacts
b) Can open a new email and select To: no contacts are available and there
are no options selectable in the "Show Names from the:" box
What files, structure, setups could be remaining from Office 2007 that
would impede a succesful installation of OfficeXP?

There is far more to your story. Provide your Outlook version and the steps
that created this problem. Read the well documented information on how to
configure the address book view and state how your configuration differs.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

My Contacts appear to be intact and modifyable from the contacts icon, but
are not accesible or selectable from the To: row of an email. When I try
to
Add or change an address book from the Tools/email accounts/directory pull
down, I do not have a Name-"Outlook Address Book" Type-"MAPI", I have an
empty window under Directories and Address Books. When I try to select
"Add"
, "Additional Address Books", I receive the following error, "The account
you
have added is not fully configured. It might not work properly until
re-configured correctly.

 

[Russ Valentine [MVP-Outlook]]

The first thing you must do immediately after you change an Outlook version
is create a new Outlook profile from scratch and make sure it contains none
of the settings of earlier profiles. Until then, nothing will work, which is
what you seem to be describing. Here is your clue:
* We receive an error that states Outlook is not configured correctly and
needs to be reconfigured before file can be added

--
Russ Valentine
[MVP-Outlook]

This is an Office XP Professional (Outlook 2002) installation after
Uninstall
of Office 2007.
Relative tired of trying to learn Office 2007 Pro and asked for trade with
our Office XP Pro.
We see the following symptoms in Outlook 2002:
1) Outlook >Tools >E-mail Accounts > Directory > View or change existing
directories...
* There no listings in the "Directories and Address Books
2) We try to select Add... > Additional Address Books >
* We receive an error that states Outlook is not configured correctly and
needs to be reconfigured before file can be added
3) We have two Archive Folders displayed in the Folder list, root
directory.
One of them cannot be accessed and an error stating the folder cannot be
accessed is displayed every time the we click on the folder. We cannon
even
check properties or any other options.
4) We have a personal Folder at the bottom of the Folder list, root
directory. We receive the same error stating the folder cannot be
accessed.
5) We searched then unistalled Office XP again, searched for all *.pst
files, backed them up on a seperate drive and deleted hem from the C:\
drive.
6) After re-installing Office XP again and opening Outlook we received an
error that no personal folder was available in a particular directory
(docs &
Settings/Administraotor/My Docs/Personal Folder(1).pst). We copied the
latest backed up .pst file to the same directory Outlook was looking for.
7) rebooted, Started Outlook and
a) can open Contacts and see, modify, delete... all of our contacts
b) Can open a new email and select To: no contacts are available and there
are no options selectable in the "Show Names from the:" box
What files, structure, setups could be remaining from Office 2007 that
would impede a succesful installation of OfficeXP?

There is far more to your story. Provide your Outlook version and the
steps
that created this problem. Read the well documented information on how to
configure the address book view and state how your configuration differs.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

My Contacts appear to be intact and modifyable from the contacts icon,
but
are not accesible or selectable from the To: row of an email. When I
try
to
Add or change an address book from the Tools/email accounts/directory
pull
down, I do not have a Name-"Outlook Address Book" Type-"MAPI", I have
an
empty window under Directories and Address Books. When I try to select
"Add"
, "Additional Address Books", I receive the following error, "The
account
you
have added is not fully configured. It might not work properly until
re-configured correctly.