Constant Message Keeps Popping Up

[Bonnie]

I also use MS Windows XP Home Edition and Office XP.
Every time I go into Outlook and try to read my messages,
I get this popup message saying "A program is trying to
access e-mail addresses you have stored in Outlook. Do
you want to allow this? If it is unexpected, it may be a
virus and you should choose "NO"." Then it gives options
for allowing access for 1 minute, 2 minutes or 5 minutes.

This is very annoying and also, certain features such as
replying to a message or opening it up fully cannot be
done.

Please Help! Thank You.

 

[J. McConnell]

I also use MS Windows XP Home Edition and Office XP.
Every time I go into Outlook and try to read my messages,
I get this popup message saying "A program is trying to
access e-mail addresses you have stored in Outlook. Do
you want to allow this? If it is unexpected, it may be a
virus and you should choose "NO"." Then it gives options
for allowing access for 1 minute, 2 minutes or 5 minutes.

This is very annoying and also, certain features such as
replying to a message or opening it up fully cannot be
done.

Have you scanned your system with anti-virus software with updated virus
defs?

- J.

 

[Brian Tillman]

Have you scanned your system with anti-virus software with updated
virus defs?

Most likely, that's not the issue. Probably she's using Word as the editor
or has an Outlook-integrated AV scanner or has some other add-in that
doesn't conform to the new standards Outlook expects for well-behaved
add-ins.

 

[Peter]

-----Original Message-----


Have you scanned your system with anti-virus software with updated virus
defs?

- J.

I too encounter the same problem and have done the

following to elleviate the problem, with no success at
all!!

1. I have performed a scan using Housecall Antivirus.
It came back with no viruses or virii.
2. I currently use Norton Antivirus and Internet
Security and also have the XP firewall activated.
3. I then referred to MSKB article 310353 and performed
an XP Clean Boot (I use XP Pro) to isolate the
problem. No luck there either!
4. When I unchecked everything and used a Selective
Startup, I also unchecked all services except 2 which
would not let me uncheck. The problem continued to
occur.
5. The 2 lines that would NOT let me uncheck were Remote
Procedure Call (RPC) Locator and Remote Procedure
Call (RPC). They both had a YES in the "Essential"
column.

I can't find anywhere else to go to eliminate this
problem. I am prevented from sending any new mail with
doing a CTL-ALT-DEL and reopening Outlook to send the
mail, because as soon as I click SEND after receiving the
message, Outlook stops responding,

Any help?

 

[Diane Poremsky]

Did you install SP3? Outlook 2002 SP3 adds additional properties to the list
of those that are affected by the security features. As a result, one of
your add-ins needs updated to the latest version - antispam add-ins are a
common cause although others are affected by the changes as well. Many
add-ins were updated following the release of Outlook 2003 and should work
with SP3, if not you'll need to contact the vendor for a newer version.

http://www.slipstick.com/outlook/ol2002sp3.htm#problems has a list of
applications known to trigger the warning.

To learn how to program around the new properties (which is needed for the
macros to work with OL2003 too) see http://www.outlookcode.com/d/sec.htm