Conflict between Norton Internet Security 2005 and Windows XP HOme

G

Guest

I received my new Dell Dimension 4700 late Friday. Dell installed Window XP
Home Edition (version 5.1.2600) and Norton Internet Security 2005. At the
end of Norton Internet Security’s initial set up routine, Norton prompted me
to scan my computer. When I attempted to launch the scan, I received an
error message, “Norton AntiVirus Scanner Module has encountered a problem and
needs to closeâ€. The error message appeared to be generated by Windows: it
was in a Windows box and no Norton error code was given. The computer
requested permission to send an error message to Microsoft. Among the
information included in the error message was “AppName: navw37.exe, AppVer:
11.5.0.44, ModName: msvcr70.dll, ModVer: 7.0.9466.0â€.

I spent Friday evening and most of Saturday on the telephone with Dell and
Norton Technical Support. During the course of those calls, I installed all
of the priority updates for Windows XP, and all of the other updates for
Windows XP except the chipset for the monitor update, which failed, and
uninstalled and reinstalled Norton Internet Security six times. Nothing
solved the problem. In fact, uninstalling and reinstalling Norton Internet
Security made it worse. After the first reinstall, I was no longer able to
install Live Updates to Norton AntiVirus, although I was able to download
them and install all other Live Updates, including Live Updates to Norton
AntiVirus definitions. The error message for this problem included “The
files below could not be updated by Live Update. File:
C:\PROGRA~1\NORTON~1\scanmgr.dl^337520 Bytes 3/3/2005 0:15:28v11.5.0.42
C:\PROGRA~1\NORTON~1\navcomui.dl^1025648 Bytes 3/3/2005 0:15:02v.11.5.0.42â€.
After running Live Update twice, it also included the Norton error code
LU1806; however, Symantec fixes for error code LU1806 did not work.

Late yesterday at the direction of Dell Support, I restored my computer to
the factory state and reran the initial set up routine. As a result, the
Live Update problem is now fixed. However, I was again unable to launch a
scan at the end of Norton initial set up routine and cannot launch one from
Norton Internet Security now that it is set up. Every time I try, I receive
the “Norton AntiVirus Scanner Module has encountered a problem and needs to
close†error message.

Norton believes that the problem is a conflict between Norton Internet
Security, probably the Norton AntiVirus component, and Windows, probably a
security or Internet security component. Norton bases its belief on the fact
that I was able to run a scan in the safe mode, albeit with after my computer
told me that it could not run a scan in the safe mode. I suspect Norton is
right because the error report that my computer sends to Microsoft includes a
document entitled
“C:\DOCUMEN1\MYFIRSTNAME~1\LOCALS~1\Temp\6740_appcompat.txt†and appcompat
sounds a lot like application compatibility to me.

Has anyone encountered the inability to launch a scan problem? If so, how
did you resolve it?
 
M

Mike Hall \(MS-MVP\)

K

kurttrail

Mike said:
It's good to know that Dell rigorously test their images.. lol.. what
a crock of ____ !!!!.. <snip>
Click to expand...

Oh my!
If you have any sense at all, you will drop the use of Norton and get
a decent product.. <snip>
Click to expand...

Yep! Any one with sense has already dumped the Norton crock of chili!
;-)

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"
 
B

ByTor

8?B?YWdncmF2YXRlZCBQaW5nIFBvbmcgYmFsbA==?=" <aggravated Ping Pong
(e-mail address removed)>, says...
I received my new Dell Dimension 4700 late Friday. Dell installed WindowXP
Home Edition (version 5.1.2600) and Norton Internet Security 2005. At the
end of Norton Internet Securityâ¤=3Fs initial set up routine, Norton prompted me
to scan my computer. When I attempted to launch the scan, I received an
error message, ⤽Norton AntiVirus Scanner Module has encountered aproblem and
needs to closeâ¤. The error message appeared to be generated by Windows: it
was in a Windows box and no Norton error code was given. The computer
requested permission to send an error message to Microsoft. Among the
information included in the error message was ⤽AppName: navw37.exe, AppVer:
11.5.0.44, ModName: msvcr70.dll, ModVer: 7.0.9466.0â¤.

I spent Friday evening and most of Saturday on the telephone with Dell and
Norton Technical Support. During the course of those calls, I installed all
of the priority updates for Windows XP, and all of the other updates for
Windows XP except the chipset for the monitor update, which failed, and
uninstalled and reinstalled Norton Internet Security six times. Nothing
solved the problem. In fact, uninstalling and reinstalling Norton Internet
Security made it worse. After the first reinstall, I was no longer able to
install Live Updates to Norton AntiVirus, although I was able to download
them and install all other Live Updates, including Live Updates to Norton
AntiVirus definitions. The error message for this problem included ⤽The
files below could not be updated by Live Update. File:
C:\PROGRA~1\NORTON~1\scanmgr.dl^337520 Bytes 3/3/2005 0:15:28v11.5.0.42
C:\PROGRA~1\NORTON~1\navcomui.dl^1025648 Bytes 3/3/2005 0:15:02v.11.5.0.42â¤.
After running Live Update twice, it also included the Norton error code
LU1806; however, Symantec fixes for error code LU1806 did not work.

Late yesterday at the direction of Dell Support, I restored my computer to
the factory state and reran the initial set up routine. As a result, the
Live Update problem is now fixed. However, I was again unable to launch a
scan at the end of Norton initial set up routine and cannot launch one from
Norton Internet Security now that it is set up. Every time I try, I receive
the ⤽Norton AntiVirus Scanner Module has encountered a problem and needs to
close⤠error message.

Norton believes that the problem is a conflict between Norton Internet
Security, probably the Norton AntiVirus component, and Windows, probably a
security or Internet security component. Norton bases its belief on the fact
that I was able to run a scan in the safe mode, albeit with after my computer
told me that it could not run a scan in the safe mode. I suspect Norton is
right because the error report that my computer sends to Microsoft includes a
document entitled
⤽C:\DOCUMEN1\MYFIRSTNAME~1\LOCALS~1\Temp\6740_appcompat.txt⤠and appcompat
sounds a lot like application compatibility to me.

Has anyone encountered the inability to launch a scan problem? If so, how
did you resolve it?
Click to expand...

Take Mikes suggestion and get rid of NIS........Than I would call Dell
and blast them for a restore CD that does not come with pre-installed
garbage built in to the image.....If you ever restore again, guess what,
same problem to remove all over again.............I was perplexed one
day when I worked on a Dell that actually had a restore CD that was a
"Windows" only restore....The applications were on a seperate CD....Mind
you I was impressed............

I have used ZoneAlarm for years & am quite successful with it..........
 
S

Shooter

Than I would call Dell
and blast them for a restore CD that does not come with pre-installed
garbage built in to the image.....
Click to expand...

Just goes to show you that these Taiwanese boxes that these
conglomerates are stamping their names on are slung together both
physically and softwarely (if softwarely is a word) without even
checking to see if anything works much less be compatible with its own
self. Real Trashy.

A while back on another forum there was discussions about the CD/DVD
burning software supplied on a new Gateway not working with the burner
on the system. Turns out that the burning software didn't support the
specific burner but NO ONE had even took time to check it out before
selling a bunch of these. Trashy Poor. Then there was some model of
Dell that was put out there that would not even crank up... Hit the
button and Noting. Turned out these Taiwanese boxes with the Dell
name stamped on them were shipped without the Power Supply hooked up.
In other words, they threw these pieces of junk together and never
even turned them on to see if they worked. In case anyone asks... I
am told they set the HD's up on machines that format and install the
software on 100's of HDs at a time and then throw each HD in its
specific box to be shipped out to a victim. And lets not leave HP
out. They sent a free printer out with one of their XP systems a few
years back which didn't have XP drivers installed... Actually, there
were no XP drivers available for this specific printer and never would
be because that model printer was produced before XP and was cancelled
because another model took its place before XP came out. Trashy Poor.

So this thing with the Dell and NAV2005 and XP not working together is
not at all uncommon because the Taiwanese didn't check, Dell who's
only claim to the computer is that they slapped their name on it
doesn't have a clue and Symantec.... well I didn't really know that
they even had human beings working there in the first place for
support.

Another reason, of many, to have built and buy white boxes.

Regards,
 

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