Computer will not boot up correctly

[Guest]

When i start my computer it goes through the general processes as usual
memory testing, some other infomation about my pc, then it appears with the
error message, " Sorry windows is unable to start because of a problem this
may be hardware or software please choose below how you wish to start your
pc" so i thought ok this is fine i'll start in the last known good
configuration but the problem is that nothing works on my pc i cannot use the
keyboard to select what i want on the error screen and as the seconds count
down windows restarts again and does the same thing on a continuous loop. i
have tried taking out the keyboard and plugging it back in again, i have
bought a recovery disk which does nothing and i have tried using the windows
xp disk but that does nothing either, any ideas would be grateful

 

[Bruce A. Johnson]

When i start my computer it goes through the general processes as
usual memory testing, some other infomation about my pc, then it
appears with the error message, " Sorry windows is unable to start
because of a problem this may be hardware or software please choose
below how you wish to start your pc" so i thought ok this is fine i'll
start in the last known good configuration but the problem is that
nothing works on my pc i cannot use the keyboard to select what i want
on the error screen and as the seconds count down windows restarts
again and does the same thing on a continuous loop. i have tried
taking out the keyboard and plugging it back in again, i have bought a
recovery disk which does nothing and i have tried using the windows
xp disk but that does nothing either, any ideas would be grateful

I had this problem with a client's computer. After a lot of heartache and
swearing, I discovered that at that point, a PS2 keyboard would not work,
but a USB keyboard would!

--
- Yesterday it worked
- Today it is not working
- Windows is like that
- -- Haiku by Margaret Segall
-
- Bruce A. Johnson in Hardisty, Alberta, Canada
- E-mail: (e-mail address removed)
- Web: http://BruceJohnson.ca

 

[Ron Martell]

When i start my computer it goes through the general processes as usual
memory testing, some other infomation about my pc, then it appears with the
error message, " Sorry windows is unable to start because of a problem this
may be hardware or software please choose below how you wish to start your
pc" so i thought ok this is fine i'll start in the last known good
configuration but the problem is that nothing works on my pc i cannot use the
keyboard to select what i want on the error screen and as the seconds count
down windows restarts again and does the same thing on a continuous loop. i
have tried taking out the keyboard and plugging it back in again, i have
bought a recovery disk which does nothing and i have tried using the windows
xp disk but that does nothing either, any ideas would be grateful

Can you use the keyboard to get into the BIOS setup prior to Windows
startup message appearing? If not then this may be a hardware issue
with the keyboard. Make sure that it is properly plugged in (unplug
it and plug it back in) and/or try using a different keyboard.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."