Allen said:
Hi everybody,
I need your help.
I have Compaq PC which is made by HP. We did not use the software that
came with it; we used our own Win XP. The system worked fine for over 2
years.
About a week ago I got the blue screen. It said something about
system files. Now, the computer does not work. It goes into some
kind of a loop cycle. It goes through all the booting procedures, until it
comes to a black screen which asks something like this: if you want
to start window in the normal mode, safe mode, safe mode with command
line, safe mode without network or recover to the best last
configuration. But it will not respond to any of the above options. If
you select any one of them it will only repeat the loop cycle.
I have the following error message:
A problem has been detected and windows has been shut down to prevent
damage to your computer.
The BIOS in this system is not fully ACPI complaint. Please contact your
system vendor or visit
www.hardware-update.com for an updated BIOS. If
you are unable to obtain an updated BIOS or the latest BIOS supplied by
your vendor is not ACPI compliant, you can turn off ACPI mode during text
mode setup. To do this, simply, press F7 key when you are prompted to
install storage drivers. The system will not notify you that F7 key was
pressed- it will silently disable ACPI and allow you to continue your
installation
Technical information
***stop: OX00000011, OX00000007, OXF790EOCO, OX0100000D
Thanks
Allen
Allen:
We'll assume that since you indicate that "we used our own XP" presumably
for installing the XP OS that's currently on your HDD, you have an XP
installation CD at hand that will enable you to run a Repair install of the
OS. We'll get to that in a moment...
First, it's apparent that you have another PC at your disposal. So if there
is any data on the HDD in your problem system that is important to you it
might be wise to temporarily install that HDD as a secondary drive in a
working system (or connect it as a USB external HDD); hopefully access its
contents and copy off to some removable media any of the data you need or
want.
You might also want to download the HDD diagnostic utility from the
manufacturer of your drive to determine if the disk is defective.
Assuming you're not dealing with a defective drive...
Before undertaking the Repair install of the XP OS, do this...
Assuming you're able to access the XP Recovery Console from your XP
installation CD...see -
http://support.microsoft.com/kb/314058
Enter the chkdsk /r command. Perhaps you'll be lucky and the chkdsk process
will correct any existing OS corruption (should that be the problem) to the
point where the drive will become bootable & functional once again.
Assuming the chkdsk function does not correct the problem, it probably would
be wise to run a Repair install of the XP OS. I assume you've never done
this before so here's some general info on the process...
Undertaking a Repair install of the OS is a relatively straightforward
process. It would be roughly akin to making a fresh install of the OS, but
in nearly every case your existing programs & user-created data would be
retained. Notice I said "nearly". While it would be a rather rare situation
where data would be lost or corrupted as a result of the Repair install, and
as unlikely as it may be, it *could* happen.
So if there are any programs and/or other data on your present drive that
are absolutely crucial to you and you could not tolerate their loss, then I
would strongly suggest that before undertaking this Repair install operation
that you first either make a "clone" of your existing HDD (using a disk
imaging program) or, if that's not practical, as I suggested above, install
the HDD in another machine as a secondary HDD so that you can pull off
whatever data you want onto some removable media, e.g., flash drive, CD,
etc.
Again, it's a relatively rare event that a loss or corruption of data will
occur even when the Repair install is unsuccessful, but it *can* happen. So
you should be aware of this.
Undertaking a Repair install is not a difficult process and not terribly
time-consuming. It's roughly similar to making a fresh install of the XP OS.
Here are the step-by-step instructions that can be found at Microsoft's site
at...
http://www.microsoft.com/windowsxp/using/setup/support/nostart.mspx#2
<quote>
Before performing a repair installation of Windows XP, you should have both
your Windows XP CD and your product key available.
To perform a repair installation of Windows XP
1. Insert your Windows XP CD into your computer.
2. Restart your computer. If prompted, press a key to start from the CD-ROM.
3. When the Welcome to Setup page appears, press ENTER on your keyboard.
4. On the Windows XP Licensing Agreement page, read the licensing agreement.
Press the PAGE DOWN key to scroll to the bottom of the agreement. Then,
press F8.
5. When prompted, press R to have Windows XP attempt to repair Windows by
reinstalling important Windows components.
The repair and reinstallation process might take more than an hour.
Eventually, Setup prompts you to answer questions just as if you were
installing Windows XP for the first time. For detailed instructions, read
"Install Windows XP" at...
http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx"
</quote>
If you do a Google search on "XP repair install", you'll be pointed to many
of these sites. Here are a few...
http://www.michaelstevenstech.com/XPrepairinstall.htm#RI
http://www.webtree.ca/windowsxp/repair_xp.htm
http://www.geekstogo.com/forum/index.php?showtopic=138
http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q315341&ID=KB;EN-US;Q315341
Assuming the Repair install is successful, you should use your A-V program
to immediately check out your PC for any virus infestation. Also, it would
be a good idea to download & install SP3 since that update will contain
virtually all the MS critical updates issued over the past years.
If the Repair install is unsuccessful and the HDD is non-defective, then
it's possible the problem is another hardware-based one.
Anna
x0000000a(0x0a080017,0x00000002,0x00000000,0x80816bd9)