Computer Sleep or crash?

[Guest]

My emachine functions fine and then suddenly appears to go into a sleep mode
and won't wake up. The light on the front continues to glow, but the
computer monitor goes to sleep. No buttons will wake it. I have to turn the
computer off by the button on the front and restart it. Sometimes, this
occurs just minutes after starting the computer, other times it may stay on
for an hour or more before performing like this.

Is this hardware or software related? Got any idea what to do?

 

[T. Waters]

This sounds like a hardware issue. Back up your files and have the machine
checked out. Is it in warranty?

 

[Kelly]

Hi Red,

Check your settings here: Start/Control Panel/Display/Screen Saver/Power.

Also:

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration). Check
System Info for problematic issues: Start/Run/Msinfo32/Hardware Resources
and Components/Problem Devices and Software Environment/Windows Error
Reporting.

--
In memory of our dear friend, MVP Alex Nichol: http://www.dts-l.org/

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[Guest]

Kelly and T. Waters,

Thanks for the info. I will start working it and see if I can find the
problem.

red

 

[Kelly]

Most welcome, Red and good luck!

--
In memory of our dear friend, MVP Alex Nichol: http://www.dts-l.org/

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com