computer reboots when printing excel files

[Mark]

I have several computers in an office environment running O2K SR-1 in an
Active Directory domain. Over the last couple of days (possibly after an
automatically applied critical update) when a user tries to print an Excel
spreadsheet to a network printer it reboots his/her PC. They can print from
other applications and even print a printer test page. Also, if they select
the network printer as their default and just click the printer shortcut
(rather than ctrl-P or File > Print) everything prints fine. Here is what I
have tried w/o success:

- auto-repair the Office installation
- reinstallation of Office
- upgrade to SP3
- flash update the computer BIOS
- uninstall and reinstall the printer
- roll-back to a known working checkpoint
- uninstall all hotfixes applied in the last week
- create a new user profile
- update drivers (they were already running the most updated driver)

Any assistance or thoughts would be MOST appreciated!

Mark

 

[Dave Peterson]

Did this just start happening? That msblast.exe worm does something like you
describe:
http://www.microsoft.com/technet/tr...=/technet/security/virus/alerts/msblaster.asp
(one line in your browser)

If that doesn't apply, does it happen on all printers? Maybe a fresh download
of the printer driver from the manufacturer's site.

And if that didn't help, try starting excel in safe mode:

Windows start button
Excel /safe

Now try it. Maybe there's a macro that's being invoked.

 

[Mark]

Dave,

First off, thanks for the quick reply. I did apply the blaster patch
manually on Monday afternoon. The issues started yesterday. I have not tried
the safe mode thing, but will tomorrow. I failed to mention that it is also
happening to Outlook documents, but not Word or PowerPoint. Thanks.

Mark