connieberk said:
When playing downloaded games computer freezes. I am unable to shut
down normally. Not able to bring up task manager . This same thing has
happened when trying to run spybot .
Event viwer log entry :
Faulting application Setup.exe, version 2.6.0.19, faulting module
Setup.exe, version 2.6.0.19, fault address 0x0001bb60.
Faulting application hpdj00.exe, version 2.240.0.0, faulting module
unknown, version 0.0.0.0, fault address 0x0012e72c.
Hanging application hpqtra08.exe, version 5.35.0.35, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
To narrow down the troubleshooting, do the normal malware removal steps
below. Do the steps with updated tools in Safe Mode.
First delete all Temporary and Temporary Internet Files. For IE's
Temporary Files, go to Control Panel>Internet Options>General tab.
You'll see where you can delete cookies and files. For Firefox, clear
its cache by going to Tools>Options>Privacy>Cache> Clear. For Windows
Temporary files, Start>Run cleanmgr [enter]. To clear Sun Java's cache,
Start>Settings>Control Panel>Java applet>Cache>Clear or follow the same
path to the Java applet and then to General>Settings>Delete files.
Then follow these detailed malware removal steps, doing everything with
updated tools in Safe Mode. You can find all the links to referenced
programs and sites on my website here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
1) Scan in Safe Mode with current version (not earlier than 2004)
antivirus using updated definitions.
Before you remove malware, get LSPFix or WinSockFix for XP - see links
below.
2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from Intermute. I would not
install the other Intermute programs, however. Alternately, there are
CoolWebSearch malware removal steps at SilentRunners.
Be sure to update these programs before running, and it is a good idea
to do virus/spyware scans in Safe Mode. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options).
If the malware remains even after you used Ad-aware and Spybot, you can
scan with HijackThis. HijackThis is an excellent tool to discover and
disable hijackers, but it requires expert skill. See the links on my
website for a HijackThis tutorial and places where you can post your
HJT log. Again, this is an expert tool and novices should get help
with it.
3) If you are running Windows ME or XP, you should disable/enable System
Restore after the system is clean because malware will be in the
Restore Points. With ME, you must disable System Restore completely.
With XP, you can delete all but the most recent (presumably clean)
System Restore point from the More Options section of Disk Cleanup
(Run>cleanmgr).
4) Make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update.
5) Run a firewall.
Malke
