N
Niceberg
My sis has a computer that was working fine this morning. She was
prompted for an update downlaod for McAfee. Without remembering that
we had just eliminated McAfee in favor of AOL's protection she
answered "Yes" and the message box said it has successfully
downloaded.
Now she is unable to boot up her computer, even in safe mode. She is
prompted for her password, enters it, and then nothing happens. She
has shut down and restarted with the same result multiple times.
She is in TX and I'm in WI. She is not very computer literate, so any
"simple" explanations would be helpful, and I will translate into
"her" language. Thanks in advance for any thoughts or ideas.
Regards,
Fred
prompted for an update downlaod for McAfee. Without remembering that
we had just eliminated McAfee in favor of AOL's protection she
answered "Yes" and the message box said it has successfully
downloaded.
Now she is unable to boot up her computer, even in safe mode. She is
prompted for her password, enters it, and then nothing happens. She
has shut down and restarted with the same result multiple times.
She is in TX and I'm in WI. She is not very computer literate, so any
"simple" explanations would be helpful, and I will translate into
"her" language. Thanks in advance for any thoughts or ideas.
Regards,
Fred