Computer crashed during a windows XP update install

[Nat2731]

I was trying to trouble shoot a problem with a computer that would
intermittently crash every so often. The system downloaded 3 updates for
install. I shutdown and selected install updates to try to make sure I had
the latest files. During the install on 3 of 3 the system crashed again! I
knew this wasn't good. I haven't been able to restart the system. When I
boot it comes up with the windows logo and the progress bar, then it stops
with a blue screen and the following message.

Stop: c000021a {Fatal system error} The system manager intialization system
process terminated unexpectedly with a status of 0xc000026c (0x00000000
0x00000000). The system has been shut down.

Is there anyway I can recover from this situation.

I've tried booting to the startup menu with F8. I've selected restore to
last known good state, but no luck. Are there any other suggestions out
there. XP was preinstalled on the Dell computer. I don't have a MS install
disk, but have the Dell restore disk. I resisted using it because I'm
thinking it will go back to the initial state of the computer and I will
rebuild the system from scratch. Is an inplace install a good solution or
will this just make it worse? Any help from anyone would be greatly
appreciated. Thanks. - Nat

========================
Additional information:
I just wanted to make sure people knew I'm not looking to solve the reason
the computer crashed. I just trying to figure out if there is a way to
recover from a windows update that stalls, losses power, or crashes before
the installation of the updates is complete. Thanks.

 

[Gurpreet Singh]

This error occurs when a user-mode subsystem, such as WinLogon or the Client
Server Run-Time Subsystem (CSRSS), has been fatally compromised and security
can no longer be guaranteed. In response, the operating system switches to
kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS.
Therefore, this is one of the few cases where the failure of a user-mode
service can shut down the system.

Mismatched system files can also cause this error. This is most likely the
case since the system was installing updates. An Inplace update will resolve
the no boot situation. However the earlier bugchecks that you have been
recieving needs to be seperatey investigated which may have been caused due
to a faulty third party driver.

 

[SC Tom]

I was trying to trouble shoot a problem with a computer that would
intermittently crash every so often. The system downloaded 3 updates for
install. I shutdown and selected install updates to try to make sure I
had
the latest files. During the install on 3 of 3 the system crashed again!
I
knew this wasn't good. I haven't been able to restart the system. When I
boot it comes up with the windows logo and the progress bar, then it stops
with a blue screen and the following message.

Stop: c000021a {Fatal system error} The system manager intialization
system
process terminated unexpectedly with a status of 0xc000026c (0x00000000
0x00000000). The system has been shut down.

Is there anyway I can recover from this situation.

I've tried booting to the startup menu with F8. I've selected restore to
last known good state, but no luck. Are there any other suggestions out
there. XP was preinstalled on the Dell computer. I don't have a MS
install
disk, but have the Dell restore disk. I resisted using it because I'm
thinking it will go back to the initial state of the computer and I will
rebuild the system from scratch. Is an inplace install a good solution or
will this just make it worse? Any help from anyone would be greatly
appreciated. Thanks. - Nat

========================
Additional information:
I just wanted to make sure people knew I'm not looking to solve the reason
the computer crashed. I just trying to figure out if there is a way to
recover from a windows update that stalls, losses power, or crashes before
the installation of the updates is complete. Thanks.

Are you able to boot into Safe Mode or Safe Mode with Command Prompt? If so,
try running System Restore and pick a time before the updates. If it doesn't
run or restore in Safe Mode, try Safe Mode with Command prompt and type in
c:\windows\system32\restore\rstrui.exe and go from there.

You are correct in assuming the Dell disk will restore your system to day 1.

SC Tom

 

[Nat2731]

Tom,
Thanks for the response. Unfortunately I'm not able to boot into safe mode.
I can select the safe mode with command prompt. It begins listing several
files or drivers, but fails with the same fatal error and blue screen before
completing the boot and providing a command prompt.

 

[Nat2731]

Gurpreet,
Thank you for the reply. How would I go about doing an inplace update? I'm
assuming this is different than an inplace install. Is there a way to roll
back or roll forward with the update by either manually adding or deleting
files to the drive. Even if I attempt to boot in safe mode I get the
critical error failure. Can I connect the bad drive that will not boot to
another windows system as a slave drive and force the inplace update to the
slave drive so that next time it boots it will work out it's problem.

 

[Nat2731]

Another Update:
I was able to get into the windows recovery mode using the original DELL XP
disk that came with the computer. As I looked around in the windows
directory I found the following:

6/15/09 12:48a $NtUninstallKB968537$
6/15/09 12:15a KB969897-IE7.log
6/15/09 12:15a KB970238.log
6/15/09 12:49a KB968537.log

So it seems like these were the last 3 windows updates and KB968547 was
probably the one it crashed on.

In the KB970238.log file this is an error which states KB968537.ver file not
of correct date or version or something like that.

Can I use the unistall file somehow? Or download a batch file which will
finishing loading the proper update files.

The NTBTlog.txt file also had the header
SP2 5 15 2009
and Agpcpq.sys was the last driver loaded.

Not sure if this means anything to anyone out there, but I'm hopeful

Thanks,
Nat