Robert
Is your computer a Desktop or a Laptop?
If a computer suffers a System Failure (aka crash) a Stop Error ( aka
BSOD) Report is generated. You need to post a copy of that report.
Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.
Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.
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Hope this helps.
Gerry
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FCA
Stourport, England
Enquire, plan and execute
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