Collecting Information Delay

[Guest]

HELP! I'm trying to upgrade to Vista Premium. When it begins, it goes thru
the "collecting information" stage - but I think I'm having a problem. This
is taking hours! I stopped the installation as nothing seemed to be
happening. There was no disk drive ctivity - it just seemed to be frozen.
(Screen wasn't - it was still showing the green activity bar moving in the
center, but the one in the corner never moved....)

Any suggestions?????
JD

 

[Rick Rogers]

Hi,

Disable all running software, in particular antivirus and antispyware
software.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com