G
Guest
I need some help with an issue going on with users that connect to
Citrix. The problem is that if the application is not used for 10
minutes or so, the Citrix Client pops up with an error stating
"Metaframe Server Connection Interrupted" when going back to the
application. The client reconnects fine and the user does not lose any
work. This first presented on a single server, but troubleshooting, I
found it is happening to all Citrix Servers.
I have done some research and references that this may be a Terminal
Services License issue. I verified that there are licenses available
to issue and the License Server does not have any errors. To further
verify, I deleted the Terminal Services License and Hardware ID from my
laptop, logged in through Citrix and received a new license. I also
verified that there were Citrix Licenses and currently there are 50
available.
Looking further, I checked all timeout settings on the servers and they
are all disabled. The screensaver is disabled on all servers and the
Network Card does not have the Power Management set.
I have upgraded the Citrix Client on the machines that I am using,
disabled the Windows XP firewall and made sure the Power Management is
turned off.
Here is where it gets interesting... The problem is only happening
when you connect to Citrix from outside the Firewall. If you connect
from inside the network, the problem does not exist.
Any suggestions would be greatly appreciated as this is becoming a
nuisance to users that are on all day long using production
applications.
One added point...
The problem is not explicit to one operating system. The Citrix
Servers are split between Windows 2000 and Windows 2003 and it is
happening to both. It is also happening to both Presentation Server
Version 3 and Version 4.
Thanks
Citrix. The problem is that if the application is not used for 10
minutes or so, the Citrix Client pops up with an error stating
"Metaframe Server Connection Interrupted" when going back to the
application. The client reconnects fine and the user does not lose any
work. This first presented on a single server, but troubleshooting, I
found it is happening to all Citrix Servers.
I have done some research and references that this may be a Terminal
Services License issue. I verified that there are licenses available
to issue and the License Server does not have any errors. To further
verify, I deleted the Terminal Services License and Hardware ID from my
laptop, logged in through Citrix and received a new license. I also
verified that there were Citrix Licenses and currently there are 50
available.
Looking further, I checked all timeout settings on the servers and they
are all disabled. The screensaver is disabled on all servers and the
Network Card does not have the Power Management set.
I have upgraded the Citrix Client on the machines that I am using,
disabled the Windows XP firewall and made sure the Power Management is
turned off.
Here is where it gets interesting... The problem is only happening
when you connect to Citrix from outside the Firewall. If you connect
from inside the network, the problem does not exist.
Any suggestions would be greatly appreciated as this is becoming a
nuisance to users that are on all day long using production
applications.
One added point...
The problem is not explicit to one operating system. The Citrix
Servers are split between Windows 2000 and Windows 2003 and it is
happening to both. It is also happening to both Presentation Server
Version 3 and Version 4.
Thanks