cdrom problems please help

[iimimiam]

sony dvd rw q58a will play dvds will not read cdroms or music cds.

O.S is XP SP3 complete with all updates.
dell inspiron 9400 original cd/dvd no other harware has been changed problem
occured after burning an audio cd.

Tried article #314060 to no avail
Tried troubleshooters no avail
uninstalled driver and hardware no result
system restore did not work
uninstalled sonic media and media player before and after driver/hardware
uninstall
cleared registries (#314060)
everything else seems to function normaly

I would appreciate help

Thanks

 

[TaurArian]

The CD part may not be working. From what I believe, there are separate lasers for DVDs
and CDs.
I had a new DVD burner that would burn DVDs but not CDs and had the drive replaced.
Just an observation.

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


| sony dvd rw q58a will play dvds will not read cdroms or music cds.
|
| O.S is XP SP3 complete with all updates.
| dell inspiron 9400 original cd/dvd no other harware has been changed problem
| occured after burning an audio cd.
|
| Tried article #314060 to no avail
| Tried troubleshooters no avail
| uninstalled driver and hardware no result
| system restore did not work
| uninstalled sonic media and media player before and after driver/hardware
| uninstall
| cleared registries (#314060)
| everything else seems to function normaly
|
| I would appreciate help
|
| Thanks
|

 

[M.I.5¾]

sony dvd rw q58a will play dvds will not read cdroms or music cds.

CD laser is what we engineers describe as 'knackered'. Laser failure is the
single most common failure mode of DVD/CD drives. Unfortunately they are a
limited life item. They just seem to be more limited than they really
should be.

Replace the drive (fortunately a ridiculously cheap exercise these days).