cdrom drive is not accessible Incorrect Function

[alan]

I have a dell precision 650 running xppro with all the latest patches,
fitted to this are two combo DVD/CD-ROM drives.
Sony DVD RW DRU-500A drive E
NEC DVD+RW ND-2100AD drive F

In an attempt to fix my problem I have done the following:-
I have updated the firmware to both drives.
There are no device conflicts in Device Manager.
I have cleaned both drives and disks before playing.


PROBLEMS DRIVE E
I place a music cd in drive E and under my computer the icon changes,
recognising a disk is inserted. Autoplay doesn't kick in at all and
when I click on the drive I get the following message E:\ is not
accessible Incorrect Function. On going to properties and hardware tab
I can see my two external firewire drives and the two combo drives. I
select the sony combo but the apply button is greyed out. I carried
out the same test with a data disk infact an Adobe GoLive installation
Cd and same problem. I tried another test with a DVD, the icon
recognised it and changed to dvdrom but the same message came up with
no access to the disk.

Now this is where it is weird starting itunes, it recognises the cd
and will play, then I go back to my computer and click on the cd and I
can explore the disk however ejecting the disk and starting over gives
the same problem. Unfortunately the same can not be said for opening
power dvd it gets the same error message E:\ is not accessible
Incorrect Function.


PROBLEM DRIVE F
I place a music cd in drive F and under my computer the icon changes,
recognising a disk is inserted. Autoplay doesn't kick in at all and
when I click on the drive the explore window opens and show the cd as
empty. Properties shows it as capacity, used space and free space as
0bytes. Starting itunes, it recognises the cd and will play, then I go
back to my computer and click on the cd and I can explore the disk
however ejecting the disk and starting over gives the same problem.
Trying to play dvd is same as other drive.


--


Alan

Thanks for you help.

 

[Gerry Cornell]

Alan

Please check Event Viewer for Warning / Error Report in the System and
Application logs over the last 2 days and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[alan]

Alan

Please check Event Viewer for Warning / Error Report in the System and
Application logs over the last 2 days and post copies.

<SNIPPED>
Results from event viewer system:-
Type Date Time Source Category Event User Computer
Warning 07/01/2006 19:55:50 cdrom None 51 N/A DELL
Warning 07/01/2006 19:55:50 cdrom None 51 N/A DELL
Warning 07/01/2006 19:55:50 cdrom None 51 N/A DELL
Warning 07/01/2006 19:55:50 cdrom None 51 N/A DELL
Warning 07/01/2006 19:55:50 cdrom None 51 N/A DELL
Warning 07/01/2006 19:55:49 cdrom None 51 N/A DELL
Warning 07/01/2006 19:55:47 cdrom None 51 N/A DELL
Warning 07/01/2006 19:55:47 cdrom None 51 N/A DELL
Warning 07/01/2006 19:55:46 cdrom None 51 N/A DELL
Information 07/01/2006 19:51:02 Service Control Manager None 7036 N/A
DELL-
Information 07/01/2006 19:50:56 Service Control Manager None 7036 N/A DELL

Event Type: Warning
Event Source: Cdrom
Event Category: None
Event ID: 51
Date: 07/01/2006
Time: 19:55:50
User: N/A
Computer: DELL
Description:
An error was detected on device \Device\CdRom1 during a paging operation.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b8 00 ..h...¸.
0008: 00 00 00 00 33 00 04 80 ....3..€
0010: 2d 01 00 00 09 03 00 c0 -......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 90 d6 49 01 00 00 00 .ÂÖI....
0028: 87 ba 13 00 00 00 00 00 ‡º......
0030: ff ff ff ff 01 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 01 00 @..Ä....
0040: 00 20 0a 12 48 02 00 40 . ..H..@
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 e0 c5 53 8a ....àÅSŠ
0058: 00 00 00 00 10 ed 53 8a .....íSŠ
0060: 02 00 00 00 d2 3a 29 00 ....Ã’.
0068: 28 00 00 29 3a d2 00 00 (..):Ã’..
0070: 02 00 00 00 00 00 00 00 ........
0078: 70 00 05 00 00 00 00 0a p.......
0080: 00 00 00 00 6f 03 00 00 ....o...
0088: 00 00 00 00 00 00 00 00 ........


Event Type: Warning
Event Source: Cdrom
Event Category: None
Event ID: 51
Date: 07/01/2006
Time: 19:55:49
User: N/A
Computer: DELL-ADANAH
Description:
An error was detected on device \Device\CdRom1 during a paging operation.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b8 00 ..h...¸.
0008: 00 00 00 00 33 00 04 80 ....3..€
0010: 2d 01 00 00 09 03 00 c0 -......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 68 1d 4a 01 00 00 00 .h.J....
0028: 68 ba 13 00 00 00 00 00 hº......
0030: ff ff ff ff 01 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 01 00 @..Ä....
0040: 00 20 0a 12 48 02 00 40 . ..H..@
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 e0 c5 53 8a ....àÅSŠ
0058: 00 00 00 00 10 ed 53 8a .....íSŠ
0060: 02 00 00 00 ad 43 29 00 ....­C).
0068: 28 00 00 29 43 ad 00 00 (..)C­..
0070: 10 00 00 00 00 00 00 00 ........
0078: 70 00 05 00 00 00 00 0a p.......
0080: 00 00 00 00 6f 03 00 00 ....o...
0088: 00 00 00 00 00 00 00 00 ........


So I have found out that An error was detected on device
\Device\CdRom1 during a paging operation.
see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
This gave an explanation An input/output (I/O) request to a
memory-mapped file failed and the operation was retried.

Results from event viewer application
Type Date Time Source Category Event User Computer
Information 07/01/2006 13:34:03 ccSetMgr None 26 SYSTEM DELL
Information 07/01/2006 13:34:03 ccProxy None 26 SYSTEM DELL
Error 07/01/2006 11:24:25 Application Error None 1001 N/A DELL
Error 07/01/2006 11:24:10 Application Error None 1000 N/A DELL
Information 07/01/2006 09:16:33 LoadPerf None 1000 N/A DELL
Information 07/01/2006 09:16:33 LoadPerf None 1001 N/A DELL

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 07/01/2006
Time: 11:24:25
User: N/A
Computer: DELL
Description:
Fault bucket 244031582.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 34 34 30 33 31 35 38 24403158
0010: 32 0d 0a 2..


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 07/01/2006
Time: 11:24:10
User: N/A
Computer: DELL-ADANAH
Description:
Faulting application firefox.exe, version 1.8.20051.11116, faulting
module quicktimeessentials.qtx, version 7.0.3.50, fault address
0x0003f9ac.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 38 2e 32 30 30 1.8.200
0028: 35 31 2e 31 31 31 31 36 51.11116
0030: 20 69 6e 20 71 75 69 63 in quic
0038: 6b 74 69 6d 65 65 73 73 ktimeess
0040: 65 6e 74 69 61 6c 73 2e entials.
0048: 71 74 78 20 37 2e 30 2e qtx 7.0.
0050: 33 2e 35 30 20 61 74 20 3.50 at
0058: 6f 66 66 73 65 74 20 30 offset 0
0060: 30 30 33 66 39 61 63 0d 003f9ac.
0068: 0a .

Thanks for showing me how to get all this, but I am none the wiser for
it. I hope someone here can make sense of it and help me resolve the
problem.

 

[Gerry Cornell]

Alan

Are you testing each drive with more than one CD as it could simply be
a damaged or dirty CD. Testing with three or four might eliminate this
possibilty. If it is not this then try a CD Drive Cleaner.

The error involving Firefox has not been reported in Google. Check
over a few days and see if it is an isolated or recurring problem.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[alan]

Alan

Are you testing each drive with more than one CD as it could simply be
a damaged or dirty CD. Testing with three or four might eliminate this
possibilty. If it is not this then try a CD Drive Cleaner.

The error involving Firefox has not been reported in Google. Check
over a few days and see if it is an isolated or recurring problem.

I read through this forum and others for similar problems and used
different
cd's each time to illiminate the dirty scratched dilema. I have
already tried the
cd drive cleanter path to no effect. The problems persist.

Thanks for your input it is much appreciated.

 

[Gerry Cornell]

Alan

What CD / DVD software are you using?

Are the drives recognised in Windows Explorer?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[alan]

Alan

What CD / DVD software are you using?

Are the drives recognised in Windows Explorer?

The drives are seen in explorer.
Everything used to work just fine and now it doesn't. I have not
installed software of late,
and can't see a reason for the issues experienced.

For example putting in an oringinal dvd (film) explorer sees an empty
disk, power dvd cant
see it but windows media player will play it. Having done that then
explorer sees files and
power dvd will play it. Eject the disk and the senario is created again.

Thanks again for your input problem persists.

--


Alan
_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/

"Felix qui potuit rerum cognoscere causas" (Vergil)
Happy is he who has been able to learn the causes of things.

 

[alan]

I have a dell precision 650 running xppro with all the latest patches,
fitted to this are two combo DVD/CD-ROM drives.
Sony DVD RW DRU-500A drive E
NEC DVD+RW ND-2100AD drive F

I used kellys regkey to enable autoplay which didn't fix the problem.

However going to the microsoft article
http://support.microsoft.com/kb/315350/en-us and from there the roxio
site discussion forum there was a link to a dell patch for my machine
upgrading roxio software.

Roxio came preinstalled on my machine and it has never been used it is
not even available from start all programs.

What the hell it fixed my problem.

Thank you for your input
--


Alan
_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/

"Felix qui potuit rerum cognoscere causas" (Vergil)
Happy is he who has been able to learn the causes of things.

 

[Gerry Cornell]

Alan

When was your Dell Precision 650 new?

Easy Creator ( Roxio ) has historically created problems,
notably when Windows XP was first introduced. What
version was it you had and what is it now.

Removing Easy Creator can also create problems as
bits can be left on the computer which cause errors.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~