Cd-rom driver problem

[Guest]

I have a computer running Windows Xp with a Samsung CD-RW drive and a Lite-on
Cd Drive (both are fairly old). Until 2 days ago everything worked fine. Now
neither drive is working and I have a yellow exclamation mark on both drives
in device manager and get a code 39 error message. I also have a code 39
message on an audio device, and there was one on a pnp emulator device until
I uninstalled it and it hasn't been found again. Windows help tells me it's a
corrupt or missing driver and to uninstall and reinstall. I've done this
several times with no success. I've also tried looking on the net for drivers
but can't find any. I copied all of the files that appear in the driver
details from another computer and replaced them but still no luck.
I tried booting from the cd drive with the installation cd and it works fine
until I tell it to go to the windows installion on C:, then it appears the
computer becomes unable to read from the cd drive and freezes.
Anyone have any idea how I can fix this?

 

[Carey Frisch [MVP]]

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

Also see:

Restore CD/DVD Drives
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

[Courtesy of MS-MVP Doug Knox]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

:

| I have a computer running Windows Xp with a Samsung CD-RW drive and a Lite-on
| Cd Drive (both are fairly old). Until 2 days ago everything worked fine. Now
| neither drive is working and I have a yellow exclamation mark on both drives
| in device manager and get a code 39 error message. I also have a code 39
| message on an audio device, and there was one on a pnp emulator device until
| I uninstalled it and it hasn't been found again. Windows help tells me it's a
| corrupt or missing driver and to uninstall and reinstall. I've done this
| several times with no success. I've also tried looking on the net for drivers
| but can't find any. I copied all of the files that appear in the driver
| details from another computer and replaced them but still no luck.
| I tried booting from the cd drive with the installation cd and it works fine
| until I tell it to go to the windows installion on C:, then it appears the
| computer becomes unable to read from the cd drive and freezes.
| Anyone have any idea how I can fix this?

 

[Guest]

Thanks, tried both of those and neither of them worked.

 

[DL]

Just a thought;
In hardware devices, remove/uninstall both drives.
Shutdown
Disconnect one drive.
Reboot

Thanks, tried both of those and neither of them worked.

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C
E-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C
E-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

Also see:

Restore CD/DVD Drives
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

[Courtesy of MS-MVP Doug Knox]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

 

[Guest]

I found an updated driver for the VIA AC97 Audio deive and installed it, but
I still get the same error message on all 3 devices. Since the cd drive works
fine when I boot from it I suspect that some software is "overwriting" the
drivers. Is this possible, and if so is there a virus that could be doing it?
I've run Spyware Blaster, Spybot Search & Destroy, Ad-Aware and PC-Cillin,
but I still get a pop-up ad which seems to be a bunch of numbers and letters.

 

[DL]

Your now talking about an error on 3 devices?
2*cd + audio?
I dont think you mentioned this before.

The spyware tools you've run will not detect or remove a virus
Go to www.symantec.com and run the on line scan
or McAfees on line scan

Post back *after* youve run the scan