CD/ROM drive error message - Driver issue?

[David H]

I have an Advent desktop computer running Windows XP Home. Neither of the 2
CD or DVD players has worked for a considerable time. I have recently
purchased an external DVD player and connected to the computer via a USB
cable. The computer recognises the device, but when I try to install it I
get an error message saying:

Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.

I have been into Device Manager, and each of the DVD/CD drives has the same
error message, as above. Can you advise please on where I can find a
driver, or if this is not the underlying problem, what I can do to resolve
this?

I have tried to uninstall the driver on one of the drives, but am unable to
re-install. I don’t have the original installation disks containing the
driver, and can’t seem to download a new one from the Microsoft download
site. I have a suspicion that the fundamental issue is not the driver, as
all 3 CD/DVD drives are siplaying the same error message.

Many thanks

David H

 

[JS]

"You can no longer access the CD drive or the DVD drive,
or you receive an error message" (Error codes: 19, 31, 32, 39 or 41)
http://support.microsoft.com/default.aspx/kb/314060/en-us

For error code 31: Read the section titled "Advanced Troubleshooting"
Manually delete the Upper and Lower Filters registry entries.

If no joy then I would suggest un-stalling the driver, shutdown the PC
and removing the cable from the CD-R and or the CD-RW drives,
and then reboot Windows.

Shut down Windows and turn off the PC one more time
and re-connect the cable to the CD-R and CD-RW drives.

Now Power up and let Windows re-discover the devices and install the
drivers.

Also: CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316529

 

[David H]

Thanks JS.

I did see the Microsoft article you reffered to but it shows error code 31
not 39, so I am chary of trying tomake Registry changes if the fasult is not
identical to the earlier example.

I have uninstalled the driver for the CD ROM drive, and then re-started the
computer which did then recognise the new hardware, but I don't quite know
where to go to find a driver for it, as the computer did not come with diskes
for the installed programmes.

I think maybe I need to take the cover off the computer and try and identify
the manufacturer and model number for the 2 drives, then go to the
manufacturer's website and download the right drivers. However, I am still
concerned that this is not the root cause, since the brand new external drive
is coming up with the same error message.

Many thanks for your help, any further suggestions gratefully received!!

David H

 

[Bob Knowlden]

The drives normally use generic Microsoft drivers, rather than
manufacturer's proprietary ones. That has been true since at least Win95.

Removal of the "upperfilters" and "lowerfilters" keys will probably fix your
problem. If you're nervous about messing with the registry, you can export
the keys. That will allow you to re-insert them, if you like, by simply
clicking on the .reg files that you created.

 

[Peter Foldes]

David

The link JS posted does show error 39. If you look half way down the page it will
show along with all other error that MS KB was printed for .Always read the complete
page

Error 31
Error 32
Error 19
Error 39
Error 41

 

[Terry]

JS

I am looking at what you wrote and I am having similar problems with the
exception that my code is 19. I have went in and deleted both upper and
lower filters. No luck so the next thing was go back to see about a restore
point but latest date allowed would not get me back to the restore point
needed. I am afraid that I am going to need a mother board as I have tried
to uninstall the drive power down then power up and reinstall but still no
luck. I have already bought a new optical drive and installed it and the
same issue. Is there anything else I can do before having to get a new
motherboard?

 

[JS]

What XP service pack are you running on the PC?