CD-ROM and Floppy Disks not recognized

[StephenC]

My system no longer recognizes the presence of disks in
the CD-ROM, CD-RW and floppy disk drives, though the
drives are shown as being present in My Computer. In the
first two cases, Windows asks me to insert a disk (even
though one is present). In the latter case, Windows
informs me that the disk is not formatted (even though it
is), and asks me if I would like to format it (which
attempt then fails). I have uninstalled these devices via
Add/Remove Hardware, and let Windows reinstall them on
next boot, and they are reported as functioning normally
by Device Manager and Computer Management. What is going
on here??

Thanks!

 

[Mike D]

Try installing Service Pack 4 for win2k
Mike D

 

[Guest]

I've seen similar behavior when a Hard Drive is on it's way to hard drive heaven

Look in the event log viewer and see if you see any errors related to hardware at all

Start there.

 

[lerbovagen]

I have exactly the same problem, have you found an answer?
Patrik

 

[Mike E]

I have the same problem except ALL of my peripherals come
up with the same error (disk not formatted). The
peripherals include the floppy, cd-rw, SmartMedia reader,
and USB hub. Service Pack 4 was reinstalled. No help. I
reinstalled Windows. No help.

My USB scanner works normally.

Everything works when I boot to safe mode!

Here's what I tried: Using the Task Manager, I noted all
applications running while in safe mode and compared this
to all applications running in normal mode. I booted to
normal mode and then then stopped any applications not
included in the Safe mode. No difference.

I am baffled.

 

[Mike E.]

Is a post missing from this subject? Someone mentioned
going to the Norton website because a possible solution is
there. Well, it worked for me. My other post under this
topic indicates the symptoms.

The solution is to disable AutoProtect when running Norton
AntiVirus 2004 . Once I did that and rebooted, all of my
peripherals starting working again.

Here is the link that was given in the now removed message.
http://search.symantec.com/custom/us/techsupp/kb/query.html
?csm=no&lk=1&rf=0&nh=7&la=en&tpre=us&tdir=&src=sg&qt=%
22Incorrect+function%22&col=kb&qp=language%3Aen+-url%3A%
2Femeacustserv.nsf%2Fa17f8a757f3ed599852564870062c505+-url%
3A%2Femea-entcustserv.nsf%2F+url%3A%2Favcenter%2Fvenc%
2Fdata&search.x=22&search.y=14

Here is the link that solved my problem:
http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a
0188256d4e006aaa94/08dac7efdeeb66aa88256d1f007d0eb0?
OpenDocument&prod=&ver=&src=sg&pcode=&svy=&csm=no