CD & DVD won't read

[Michael]

My computer stopped reading my CD & DVD drive. When I
insert a CD or DVD and try to RUN it from the start menu
I get the following message: Please insert a disk into
drive E:. It does not seem to see the cd. However, if I
uninstall the device in device manager and reboot, my cd
& dvd rom will work until I reboot again. HELP

 

[Guest]

-----Original Message-----
My computer stopped reading my CD & DVD drive. When I
insert a CD or DVD and try to RUN it from the start menu
I get the following message: Please insert a disk into
drive E:. It does not seem to see the cd. However, if I
uninstall the device in device manager and reboot, my cd
& dvd rom will work until I reboot again. HELP
.

What kind of drive'sare they. what os are you running and
what kind of mother board do you have the name of it you
could posibly need firewerm upgrade or new cdrom drivers

 

[Guest]

I'm having the same problem. I noticed it after I
installed Norton Systemworks 2004 and Norton Internet
Security, seperately too. Anyone have an idea???

 

[Guest]

The CDROM is a TDK veloCD 48/16/48 Internal CD ReWriter.
The DVD is a noname. I am using Windows XP home. My
motherboard is an ASUS P4SDX. I just recently updated my
system.

 

[Peter Hutchison]

What kind of drive'sare they. what os are you running and
what kind of mother board do you have the name of it you
could posibly need firewerm upgrade or new cdrom drivers

This is a well known problem with XP, if you cannot access CDROM, DVD,
CDR or CDRW drives or get a Code 31 or 39 error in Device Manager then
the solution is to run Regedit and delete Upperfilters and
LowerFilters at HKEY_LOCAL_MACHINE\System\
CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
and then restart the PC.

See Q2700008 on http://www.microsoft.com/technet/

If you have recorded a CD in XP and becomes unreadable or files are
missing then download a CD Burner update from
http://windowsupdate.microsoft.com

Also, Try this:
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
When open, go to Restore CD/DVD Drives to Explorer.
Download and install it. It worked for me. Let me know if
this took care of it.


Peter Hutchison
Windows FAQ
http://www.pcguru.plus.com/