cd/dvd cannot start error 10 device manager

[Guest]

have 2 new machines running vista. both machines lost their cd/dvd drives
after installing Norton 360 anti virus. Device manager error 10. Have tried
to delete drivers but driver keeps comming back even though device will not
start.

 

[dean-dean]

I would uninstall Norton. Otherwise, try Method 1:

http://support.microsoft.com/kb/320553/

 

[Guest]

This was cumbersome but worked

I would uninstall Norton. Otherwise, try Method 1:

http://support.microsoft.com/kb/320553/

 

[Guest]

I would uninstall Norton. Otherwise, try Method 1:

http://support.microsoft.com/kb/320553/