cd drives disappeared

[Guest]

i bought a tdk cd-rw drive bundled with nero 5.5 software. ever since i upgraded the s/w from their website, i've had nothing but trouble. so i decided to get rid of it

since i un-installed Nero, my cd-rom and the cd-rw drive disappeared! i go to Dev Manager, right click on either drive, sel Properties and under Device Status it says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

i have tried uninstalling both drives and then running Add Hardware wizard. it tries to install, but says there was a problem installing. if i go back to Dev Mgr, i get the same msg as above.

i've tried Update Driver from the Dev Mgr screen

and i've tried completely disconnecting the drives (interface cable and power) from the computer

i'm running windows xp home

any ideas?

 

[Jason Tsang]

Goto http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch

That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))


Basically, the reg file from above carries out the steps displayed at this
website


CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060


(It'll fix code 41 errors too as per the contents of the last kb article)




--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

i bought a tdk cd-rw drive bundled with nero 5.5 software. ever since i

upgraded the s/w from their website, i've had nothing but trouble. so i
decided to get rid of it

since i un-installed Nero, my cd-rom and the cd-rw drive disappeared! i go

to Dev Manager, right click on either drive, sel Properties and under Device
Status it says "Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete or damaged. (Code
19)"

i have tried uninstalling both drives and then running Add Hardware

wizard. it tries to install, but says there was a problem installing. if i
go back to Dev Mgr, i get the same msg as above.

 

[Guest]

got my drives back! thanks

sorry for the delayed reply

 

[Jason Tsang]

Glad to see you got your problem fixed...

 

[Guest]

Hi
I just had a problem I could not solve on my own.
I asked for support from Microsoft and within less then 24 hours they e-mailed a procedure whic
solved my problem (XP was not recognizing my cd writer)
To get the support go to START>CONTROL PANEL>HELP AND SUPPORT CENTRE
GET SUPPORT>GET HELP FROM MICROSOF
You will have to get .net passport to get this help. Prompts will direct you
Best of luck, Ada

I found this procedure in one of the answers to a question
What to do if CD Writer is not recognized by Windows XP

When you loaded XP, Easy CD Creator (or likeness) was on
the system
The BIOS sees the drive fine
It is not present in device manager
If you load a new driver, you cannot
If you load new software, no difference
Yes to these means Filters
First, uninstall any burning software on the system
Reboot as required

Go to star
ru
type regedit, then OK, to open the registry edito

Expand HKEY_LOCAL_MACHIN
Expand SYSTE
Expand CurrentControlSe
Expand Contro
Expand Clas
Find and highlight: {4D36E965-E325-11CE-BFC1-08002BE10318
Right click on it, go to export
Save it on the desktop, with back as the file name (in
case this does not work
Save it
With the {4D36E965-E325-11CE-BFC1-08002BE10318}key still
blue on the left, look on the right for an entry for
Upper Filter
Delete the Upper Filter
Look for Lower Filters as well
Delete that too
Close the Registry Editor, and restart the machine
See if Explorer finds your drives

Procedure to use in case CD writer is not recognized by Windows XP home edition

Print this page

1. Click on Start Menu and then click on Run.
In run window type "regedit" (without the quotes)
and then click OK

2. In the Registy editor navigate to the following registry key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318

3. In this key you will see UpperFilters and/or LowerFilters. Right click on them and select
Delete and then click OK

4. Quit Registry Editor.

5. After removing the UpperFilters and LowerFilter
right click on the My Computer icon on your desktop and select Manage.

6. In the Computer Management Window click on the Device Manager

7. Click the Plus on CD/DVD ROM.
In here you will see entries for the CD/DVD ROM drive(s) that you have

8. Right click on your Creative CD-RW 4224 and select uninstall.

9 At the top of the Device Manager you will see your computer name.
Right click on your computer name and select "Scan for Hardware Changes".
This will reinstall your CD-RW driv

10. Check if your CD-RW works fine.