cd and dvd gone after clean install of xp

[Guest]

I did a clean install of XP from 2000, (cd and dvd had to be there for the
process to work), and when done both drives were gone. I have tried the
registry change, the update driver method from the Windows knowledgebase,
there was a vba script from Kelly's XP a to z, downloaded and installed the
drivers from the
manufacturer's site and checked them against the hardware list for
compatibility and still nothing.

Can you say wit's end?

Please does anyone have a way to get these drives back?

Samsung cdrw sw-248
H-L Data Storate dvd rom gdr-8162B

Thanks
Kevin

 

[Guest]

Additionally, to add insult to injury, the cd and dvd drives show up during
post, are NOT in the cmos and are listed in device manager as unknown
devices. The downloaded drivers have no effect.

This has been going on three weeks now. Any ideas?

Thanks again
Kevin

 

[Tom Willett]

Have you tried shutting down the pc, opening the case, physically
disconnecting then reconnecting the drives, then power back up?

| Additionally, to add insult to injury, the cd and dvd drives show up
during
| post, are NOT in the cmos and are listed in device manager as unknown
| devices. The downloaded drivers have no effect.
|
| This has been going on three weeks now. Any ideas?
|
| Thanks again
| Kevin
|
| "Kevin Nelson" wrote:
|
| > I did a clean install of XP from 2000, (cd and dvd had to be there for
the
| > process to work), and when done both drives were gone. I have tried the
| > registry change, the update driver method from the Windows
knowledgebase,
| > there was a vba script from Kelly's XP a to z, downloaded and installed
the
| > drivers from the
| > manufacturer's site and checked them against the hardware list for
| > compatibility and still nothing.
| >
| > Can you say wit's end?
| >
| > Please does anyone have a way to get these drives back?
| >
| > Samsung cdrw sw-248
| > H-L Data Storate dvd rom gdr-8162B
| >
| > Thanks
| > Kevin

 

[Harry Boyne]

Or try right-clicking the unknown devices and uninstall them. Then restart.
It should ask for the drivers. Install them. If it doesn't ask, right-click
then update drivers and then follow the wizard.

Harry

 

[Guest]

I have disconnected them, reconnected and rebooted. I have connected them one
at a time and tried to install the drivers. I have uninstalled and had the
device manager check for changes. I just came back from the guy's house and
they still will not work. The boot process is cd>floppy>hd and if I remove
the hard drive and insert another the cd's are seen. I tried to load up
ANOTHER installation on the original hard drive and got inaccessible boot
device. Currently XP is running on an older 6gb drive and the larger 80gb(the
one that will not take 2000 or xp) is being used for storage. The kicker is
that the 80gb was working fine, as were the cd and dvd drives, until the
installation. I was even working over the phone while on vacation in the hope
that something would work. No such luck.

Kevin

 

[Harry Boyne]

And Windows still detects it as unknown?

I have disconnected them, reconnected and rebooted. I have connected them
one
at a time and tried to install the drivers. I have uninstalled and had the
device manager check for changes. I just came back from the guy's house
and
they still will not work. The boot process is cd>floppy>hd and if I remove
the hard drive and insert another the cd's are seen. I tried to load up
ANOTHER installation on the original hard drive and got inaccessible boot
device. Currently XP is running on an older 6gb drive and the larger
80gb(the
one that will not take 2000 or xp) is being used for storage. The kicker
is
that the 80gb was working fine, as were the cd and dvd drives, until the
installation. I was even working over the phone while on vacation in the
hope
that something would work. No such luck.

Kevin

 

[Guest]

Hi, sorry it took so long to respond.

Yes, Windows just will not see the drives as other than unknown. I am past
wit's end on this one and the owner is more than peeved. It seems like every
fix out there is bust.

Anything new? Anyone?

Thanks

Kevin

 

[Harry Boyne]

The last thing to check is that you have the CORRECT drivers, and check that
they are on the HCL.

Did you download the drivers from these sites? If not, then try and install
these:
Samsung cdrw sw-248:
http://www.samsung.com/uk/support/productsupport/download/query.aspx?keyword=sw-248 .
Do you have the SW-248B or SW-248F? Download the CORRECT one and try again.

H-L Data Storate dvd rom gdr-8162B:
The only sites I find when on google are your posts on other sites. I got to
LG, who will not give drivers. Are you sure this is spelt correctly?

Harry

 

[Harry Boyne]

Also, does it say on the Device Manager that the drivers are not installed,
or something else?

I think that Windows is recognizing it as something, I'm just not sure what.

 

[Guest]

I triple checked the drivers and they are correct. the device manager says
that the devices are not working correctly because the drivers are not
installed or are incorrect. The drivers are correct. Why would Windows
recognize them as something else? I could understand the dvd, maybe, but the
cdrw? That is not some bit of new technology. The H-L Data Storage driver I
got from driverguide. The Hitachi site had drivers for the 8161 and the 8163.
It has got to be more than just drivers.

Kevin

 

[Harry Boyne]

Try this for the H-L ones. I found this from Driver guide:

Try buying another internal as well and giving that a go. Maybe the CD
cables inside the computer are broken.

http://members.driverguide.com/dire...6618228&auth=7fd711dccffc1cf0f98a367d35ab56f7


Harry

 

[Guest]

I will try the driver, but there is no need to buy a new cd-rom. Like I said
before, if I take out the hard drive and boot up using a blank hard drive
then the cd work perfectly. The cables are not broken or chipped or crimped.

Kevin

 

[Harry Boyne]

Could I ask if you use the same drivers on the other hard drive?

Harry

 

[Guest]

By boot up I mean that the cd and dvd are usable during post. I take out the
hard drive with xp on it, put in a BLANK hard drive (nothing installed on it)
and start to install with a bootable disk. Even used a copy of Knoppix and
the cd and dvd worked just fine. It is something to do with xp. What in xp
will block the installation of drivers? What will not allow xp to recognize a
basic piece of hardware? How do I go about fixing it?

Kevin

 

[Guest]

Beuhler, Beuhler?

Still wondering how to fix this problem.

Any answers out there?

 

[Harry Boyne]

Hi Kevin,

I'm clueless now.

The only thing that I can think of is a full reinstall of Windows XP.

You'll have to take all the data out of it, then format the hard drive.


Harry

 

[Guest]

Thanks, I was afraid that was where this was heading. If it happens again you
will see another posting.

Kevin