I just bought a custom built PC from CCL online and just thought I would give a quick report of the process, as I found this site really useful when I was trying to decide which retailer to buy from.
Ordering online was straightforward. Not all the components were in stock, but they let us know that and gave us the choice of chosing something else or waiting till it was in stock. All well and good, until 2 days after we had placed the order when the motherboard was delivered by a courier. I rang five times that day and was on hold for 8 minutes before giving up and leaving a message which was never responded to. Even though they promise a call back service. I then sent an email and received an automated reply saying it would be dealt with and someone would get back to me. That is the last I heard about the email. I eventually got through on a Saturday morning and spoke to a guy who said that the motherboard would be picked up on Monday and the whole order would still be on time. As the estimated delivery date wasn't for a week anyway. I also told him about the difficulty I had had contacting customer services and said that CCL's customer service was the main reason that we had chosen their company and if he could relay the problems I had been experiencing to his manager. The motherboard was not picked up on Monday and when I rang again on Tuesday morning there was no record of my call or any courier booked to pick up the motherboard which had apparantly been dispatched by a company that was providing stock to CCL and that company had sent it to us by mistake. (If the saturday customer services guy didn't even order a courier, I'm not too hopeful that my message got to a manager!) The guy I spoke to on Tuesday was super helpful and the motherboard was picked up that afternoon. The whole computer was due to arrive on the following Monday, and instead got to us on Wednesday, which was pretty predictable, despite the guy assuring me that the delivery would not be delayed.
It is now fully assembled and there are no major issues, so all in all it seems to be well enough put together. Though touch wood, it is still early days, 2 quite literally. The company seems good enough, but I just wanted to let people know that their customer services could be a bit sketchy. So if I had to recommend them in the future I would probably be half for and half against. Thanks to everyone who posts on the site, it definitely has the most info and it's good to hear other people's experiences.
Ordering online was straightforward. Not all the components were in stock, but they let us know that and gave us the choice of chosing something else or waiting till it was in stock. All well and good, until 2 days after we had placed the order when the motherboard was delivered by a courier. I rang five times that day and was on hold for 8 minutes before giving up and leaving a message which was never responded to. Even though they promise a call back service. I then sent an email and received an automated reply saying it would be dealt with and someone would get back to me. That is the last I heard about the email. I eventually got through on a Saturday morning and spoke to a guy who said that the motherboard would be picked up on Monday and the whole order would still be on time. As the estimated delivery date wasn't for a week anyway. I also told him about the difficulty I had had contacting customer services and said that CCL's customer service was the main reason that we had chosen their company and if he could relay the problems I had been experiencing to his manager. The motherboard was not picked up on Monday and when I rang again on Tuesday morning there was no record of my call or any courier booked to pick up the motherboard which had apparantly been dispatched by a company that was providing stock to CCL and that company had sent it to us by mistake. (If the saturday customer services guy didn't even order a courier, I'm not too hopeful that my message got to a manager!) The guy I spoke to on Tuesday was super helpful and the motherboard was picked up that afternoon. The whole computer was due to arrive on the following Monday, and instead got to us on Wednesday, which was pretty predictable, despite the guy assuring me that the delivery would not be delayed.
It is now fully assembled and there are no major issues, so all in all it seems to be well enough put together. Though touch wood, it is still early days, 2 quite literally. The company seems good enough, but I just wanted to let people know that their customer services could be a bit sketchy. So if I had to recommend them in the future I would probably be half for and half against. Thanks to everyone who posts on the site, it definitely has the most info and it's good to hear other people's experiences.
I know a couple of people here swear by CCL and have had good service from them for years, so hopefully this was just a blimp - time will tell I guess 
