CapsLock is not the only way to produce All Caps. Make sure that the text in
question is not formatted as All Caps (Format | Font). If you are getting
All Caps text by default in all new documents, then you need to modify the
default font. Luckily, this is easy to do. In the Format Font dialog, clear
the check box for All Caps, then click the Default... button and answer Yes
in the following message box.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
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