can't use Windows Mail - whats going on?

[Julia]

I have a yahoo.co.uk e-mail address and have used Windows Mail in conjunction
with that e-mail address for a long time now. Two days ago it suddenly
decided that it required me to sign in to be able to retrieve/send my mail.
I have entered my username and the correct password in a whole heap of
different ways but it just keeps rejecting anything I type in even though I
know that they are correct. I have even checked all the settings against my
husband's computer and they are the same other than the username and yet he
can still use his Windows Mail account but I can't - it is so infuriating
considering that I run a business from home and I need access!!!

This is the message I keep getting after it rejects my sign in information
(I have removed my actual name for privacy reasons) - any ideas on what is
going wrong????

Account: 'my name', Server: 'pop.mail.yahoo.co.uk', Protocol: POP3, Server
Response: '-ERR popgate argument(s) missing.', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC91

 

[Gary VanderMolen [MVP]]

Go to Tools, Accounts, select that mail account, Properties, Servers.
Make sure that "Log on using Secure Password Authentication" is not enabled.

If no improvement, make sure your settings agree with this:
http://help.yahoo.com/l/uk/yahoo/mail/classic/manage/pop-08.html

 

[Julia]

done all that, still asking me to sign in and not accepting my user name and
password which I know is correct - there seems to be quite a lot of people
experiencing the exact same thing of using it for months and now it not
working - I may just ditch windows mail and find another way of getting my
e-mail because this is just STUPID and I just dont have time to play games!!!!

 

[Gary VanderMolen [MVP]]

Which antivirus are you running? Some of them cause problems with
Windows Mail over time. As a minimum, email scanning in the antivirus
should be turned off, although that may not be sufficient to eliminate all
bad effects. In a worst case scenario, your antivirus may need to be
uninstalled/reinstalled or replaced.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As a possible temporary fix, delete that corrupted mail account,
restart Windows Mail, then recreate the account.

If still no improvement, consider upgrading to Windows Live Mail,
because it is less prone to suffering bad effects from overly intrusive
antivirus programs: http://download.live.com/wlmail

 

[Julia]

I have upgraded my antivirus from One Care, which was about to expire to
Microsoft Essentials. I have also tried deleting the e-mail account and then
re-creating it, doesn't work. I have also tried Windows Live Mail - but I am
still getting the same message that I get with Windows Mail - constantly
asking me to sign in so it looks like something is corrupt somewhere and I
really don't know what to do. I prefer windows mail, everything is happily
set up there but I can't afford to spend anymore time on this at the moment
as I do work for myself and I have orders mounting up whilst I waste time on
this. I will have to put up with the much inferior Yahoo! Mail

 

[Gary VanderMolen [MVP]]

The fact that both Windows Mail and Windows Live Mail give the same
error message tends to indicate that the cause of the problem exists
outside of the mail client program.

Are you able to try a different yahoo.co.uk account to see if it gives the
same error message? If another account works, the problem may be
a corrupted account on the server.

Are you running any other third party security program?
Did this PC when bought new have a trial version of Norton or
McAfee antivirus?

 

[Julia]

Yipppppeeeee, solved it!!!! I got in touch with Yahoo! about the problems I
been having and they wrote a very long technical e-mail with lots of things
to try. I tried the first one and BINGO it works.

Basically I went into my online Yahoo!Mail programme, clicked on Options,
Mail.... then POP/Forward and neither of the buttons were highlighted so I
highlighted the one the said "POP my mail" and saved.

I then opened my Windows Mail as usual and tons and tons of e-mails came
swirling in and it is all working as it should be once again.

This is such a very simple little thing that has caused so much havoc and
hopefully lots of other people will benefit from this information and go
check out their own service provider settings and find a similar thing.

 

[Gary VanderMolen [MVP]]

Good to hear that the problem is fixed.
My suspicion was that the issue was at the server end. Now that
you mention it, I have heard from a few others who said that POP
setting became 'unglued'. US Yahoo users don't have that setting.