Can't use single click or do a System Restore

[Guest]

I've had my new Dell computer with Vista Home Premium for less than a month.
It seems to me when I first got started I had the option of single clicking
or double clicking to get programs and windows to open. I chose single click.
Now I have to dbl click to get anything to open and when I go into folder
options single click is grayed out so I can't even select it. Why is this?
I thought I would do a System Restore and maybe I could get the single click
back but I've tried to do a System Restore twice and both times I got a
message about an "unspecified error" and was told the restore was not
successful. The second time I tried it, I used a different restore date but
got the same message. Any ideas what is going on here? I would really
appreciate some help.
Sandee

 

[Guest]

Larry, Thank you so much for answering my post. I did get my problem fixed.
I finally bit the bullet and called the Dell Customer Support. The tech I
got spent a lot of time trying to find the problem and he also suggested it
may have to do with something new I loaded. I wasn't sure what it was so we
ended up having to start the computer from the beginning. Only instead of
f11 I think we used f8. Everything has been working fine since then & I'm
back to the single click.

Thank you so much for answering me. It is nice to know there are resources
for people like me that need help once in a while.

Sandee

 

[Bert Kinney]

Hi Sandee,

As to the System Restore issue, are here any Norton applications installed?
If so take a look at the following article.

"Restoration Incomplete. Your computer cannot be restored . . . "
http://bertk.mvps.org/html/symantecdoc1.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org