Can't update

[Guest]

Trying to run the updates from Microsloth. I open IE, check for
updates and then select the ones I need. They download ok, but when
they try to install I get a blue screen of death. However, the screen
goes by too fast to read anything, and then the system reboots.
Anyone have an idea what is wrong?

 

[Rick \Nutcase\ Rogers]

Start/run eventvwr.msc, see if there are any clues in the system and
application logs.

Locate the Windows Update.log under the %windir%, open it and scroll to the
bottom. Look for error codes and post back with them or research them here:
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Guest]

Start/run eventvwr.msc, see if there are any clues in the system and
application logs.

Nothing here that seemed to relate to updates.

Locate the Windows Update.log under the %windir%, open it and scroll to the
bottom. Look for error codes and post back with them or research them here:

Below is a cut from the log showing an attempt to update just a few
minutes ago.

D:\WUTemp\com_microsoft.824105_WXP_SP2_WinSE_48088_Critical_Express\WindowsXP-
KB824105-x86-ENU-express.EXE
2004-05-13 08:12:06 13:12:06 Success IUENGINE See
iuhist.xml for details: Download
finished
2004-05-13 08:12:06 13:12:06 Success IUENGINE Asynchronous
Install started
2004-05-13 08:12:06 13:12:06 Success IUENGINE Asynchronous
Install completed
startup
2004-05-16 09:27:36 14:27:36 Success IUCTL Starting
2004-05-16 09:28:04 14:28:04 Success IUCTL Downloaded
iuident.cab from
http://windowsupdate.microsoft.com/v4/ to C:\Program
Files\WindowsUpdate\V4
2004-05-16 09:28:04 14:28:04 Success IUCTL Current
iuengine.dll version:
5.4.3790.14
2004-05-16 09:28:04 14:28:04 Success IUCTL Current
iuctl.dll version: 5.4.3790.14
2004-05-16 09:28:04 14:28:04 Success IUENGINE Starting
2004-05-16 09:28:31 14:28:31 Success IUENGINE Determining
machine configuration
2004-05-16 09:28:32 14:28:32 Success IUENGINE Determining
machine configuration
2004-05-16 09:30:04 14:30:04 Success IUENGINE Querying
software update catalog
from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-05-16 09:30:12 14:30:12 Success IUENGINE Querying
software update catalog
from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-05-16 09:30:21 14:30:21 Success IUENGINE Querying
software update catalog
from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-05-16 09:31:15 14:31:15 Success IUENGINE Querying
software update catalog
from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-05-16 09:31:28 14:31:28 Success IUENGINE Determining
machine configuration
2004-05-16 09:31:42 14:31:42 Success IUENGINE Querying
software update catalog
from
https://v4.windowsupdate.microsoft.com/consumerdrivers/getmanifest.asp
2004-05-16 09:36:13 14:36:13 Success IUENGINE Querying
software update catalog
from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-05-16 09:36:17 14:36:17 Success IUENGINE Asynchronous
Download started
2004-05-16 09:36:17 14:36:17 Success IUENGINE Download
destination root folder is:
D:\WUTemp
2004-05-16 09:36:18 14:36:18 Success IUENGINE Downloaded
file
http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/WINDOWSXP-
KB837001-X86-ENU-express_97fdc847788c118764c0e2ddd71f9b7.EXE
2004-05-16 09:36:18 14:36:18 Success IUENGINE Local path
D:\WUTemp\com_microsoft.837001_XP_SP1Only_WinSE_84421_Express\WINDOWSXP-KB
837001-X86-ENU-express.EXE
2004-05-16 09:36:19 14:36:19 Success IUENGINE Downloaded
file
http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/WindowsXP-K
B824105-x86-ENU-express_0b59384ed7105f2048eec3b4c9eded6.EXE
2004-05-16 09:36:19 14:36:19 Success IUENGINE Local path
D:\WUTemp\com_microsoft.824105_WXP_SP2_WinSE_48088_Critical_Express\WindowsXP-
KB824105-x86-ENU-express.EXE
2004-05-16 09:36:20 14:36:20 Success IUENGINE See
iuhist.xml for details: Download
finished
2004-05-16 09:36:20 14:36:20 Success IUENGINE Asynchronous
Install started
2004-05-16 09:36:20 14:36:20 Success IUENGINE Asynchronous
Install completed
startup
==============================================================
I see the word success several time in the log. Could it be that the
updates are working, and the restarting the computer? If so that
would indicate the blue screen is related to another problem.
Sigh....

http://v4.windowsupdate.microsoft.com/troubleshoot/

Will check this link too.
Thanks.

 

[Rick \Nutcase\ Rogers]

Hi,

The updates shouldn't cause a blue screen, but I suspect the actual cause is
a program not terminating properly. Try terminating excess processes before
updating.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone