can't uninstal phantom nic card

[Bill]

Hi

I had to restore XP pro sp2 from a system backup.

Now I find that I can't uninstal a nic card that no longer exist. It
says that the Family card may be necessary to boot up the system. But
that phantom card has a fixed IP attached to it and I want to get it
back.

How can I get rid of that phantom ? The card is gone in the trash so I
can't put it back in the machine to uninstal it.

Thanks

 

[Elmo]

Hi

I had to restore XP pro sp2 from a system backup.

Now I find that I can't uninstall a NIC that no longer exists. It
says that the Family card may be necessary to boot up the system. But
that phantom card has a fixed IP attached to it and I want to get it
back.

How can I get rid of that phantom? The card is gone in the trash so I
can't put it back in the machine to uninstall it.

Thanks

Did you try to remove its install from Add/Remove Programs, or from
Device Manager? What error message did you get? Have you tried a
hardware ng? Have you tried removing it from the BIOS, if it exists
there (on-board component)? How about an http://groups.google.com
search on the NIC, its removal, etc.?

 

[Bill]

Did you try to remove its install from Add/Remove Programs, or from
Device Manager? What error message did you get? Have you tried a
hardware ng? Have you tried removing it from the BIOS, if it exists
there (on-board component)? How about anhttp://groups.google.com
search on the NIC, its removal, etc.?

I tried from the device manager.
The message is " failed to uninstall device. The device may be
required to boot up the computer".

I had to replace the card by a new one. After that, power went out 3
times in no less than 5 minutes. Didn't even have the time to reboot.
When I did, Win wouldn't startup. I tried everything but I had to
restore the system from a backup made maybe 1 week before the nic was
replaced. Device manager still lists the old card and won't uninstall
it.

 

[Brian A.]

Hi

I had to restore XP pro sp2 from a system backup.

Now I find that I can't uninstal a nic card that no longer exist. It
says that the Family card may be necessary to boot up the system. But
that phantom card has a fixed IP attached to it and I want to get it
back.

How can I get rid of that phantom ? The card is gone in the trash so I
can't put it back in the machine to uninstal it.

Thanks

Boot to Safe Mode > Device Manager and uninstall it.
It may popup a message that it is needed as it did in normal boot > DM.
Continue on to remove it anyway.
Close out of DM and reboot.

If that fails, try to disable the device in DM.


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Elmo]

I tried from the device manager.
The message is " failed to uninstall device. The device may be
required to boot up the computer".

I had to replace the card by a new one. After that, power went out 3
times in no less than 5 minutes. Didn't even have the time to reboot.
When I did, Win wouldn't startup. I tried everything but I had to
restore the system from a backup made maybe 1 week before the nic was
replaced. Device manager still lists the old card and won't uninstall
it.

Remove the new NIC, try to remove the old, missing card, reinstall the
new one.

 

[Elmo]

Remove the new NIC, try to remove the old, missing card, reinstall the
new one.

Sorry, that makes no sense. I meant it like this:

- Turn off the computer, and physically remove the new NIC.

- Restart in Safe Mode as suggested by Brian A., remove both cards from
Device Manager.

- Turn off the computer, and reinsert the new NIC.

- Restart the computer.

 

[Lem]

Hi

I had to restore XP pro sp2 from a system backup.

Now I find that I can't uninstal a nic card that no longer exist. It
says that the Family card may be necessary to boot up the system. But
that phantom card has a fixed IP attached to it and I want to get it
back.

How can I get rid of that phantom ? The card is gone in the trash so I
can't put it back in the machine to uninstal it.

Thanks

This *may* help (no guarantee; didn't work for me):
http://support.microsoft.com/kb/269155/en-us

--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

 

[dobey]

This *may* help (no guarantee; didn't work for me):
http://support.microsoft.com/kb/269155/en-us

There is a way, as I had the same problem, but can't remember the
resolution.

Even if you can't remove it Windows will still allow you to use the same IP
for another NIC, but it will just give you a warning about another card
using the same IP.

 

[Bill]

This *may* help (no guarantee; didn't work for me):http://support.microsoft.com/kb/269155/en-us

WORKED !!!! Thanks a lot Lem

 

[Lem]

WORKED !!!! Thanks a lot Lem

Excellent. Thanks for the feedback.

--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm