Can't start WinXP after running SymNRT (autochk not found)

[Guest]

I had previously installed Norton GoBack 4.1 using Systemworks 2006. When the
computer starts up, the GoBack screen would appear briefly, indicating GoBack
was ON. In Windows, it would say GoBack was OFF despite numerous attempts to
"enable" in Windows. So I decided to uninstall it, first with Add/Remove
Programs (which failed because it said GoBack was scheduled to perform a task
at startup) and then SymNRT, which is supposed to remove all Norton products,
then restarting.

Now Windows will not start! The Norton GoBack screen still displays when the
system is turned on. I have tried disabling it in the menu, but it just hangs
at 0%. But when Windows loads, it displays "Autochk program not found -
Skipping Autocheck" for 3 min then restarts again. It will not start in safe
mode or last-good-settings-mode.

I have run the Windows Recovery Console:
chkdsk /r (which does run fine apparently)
bootcfg /rebuild (an error occurs then stops).
dir c:/WINDOWS/sys32 (I found autochk.exe)
I have not run FIXMBR because it gives me "an invalid or nonstandard
partition table signature is detected" and I'm afraid it will kill my files.
I have tried to reinstall Windows from the CD onto the same partition, but
Setup wouldn't allow it.

Specs:
Windows XP Home Edition SP1, SP2
80GB hard drive (1 partition only)

Thank you for your time in reading this.
Any help would be appreciated!

 

[Guest]

Hey all

I did manage to fix the problem. It turns out when I removed the Norton
programs (including Norton GoBack), I somehow "severed" the connection
between the master boot record and GoBack. I was unable to access the drive
according to the GoBack error, which explains the autochk not being found by
Windows, and not being able to reinstall Windows on the partition without
deleting it.

Here's what I did to get it back up and running:

1. Used Windows Recovery Console and did fixmbr. I don't know if this step
did anything because I still couldn't add the one Windows installation to the
boot list.

2. I used an MS-DOS startup disk and the program "gb_prog.exe" on a floppy
to remove the changes made to the boot sector and partition tables by GoBack.
This program or the remanants of GoBack (because it still ran on system ON)
detected there was the above mentioned "severed link". It then proceeded to
scan the drive for a gobackio.bin file (it took some time).

The gb_prog.exe program and instructions are on:
http://service1.symantec.com/suppor...9004be7ad?OpenDocument&src=bar_sch_nam&seg=ag

3. GoBack then said it had "rehooked" the file and would proceed to
uninstall GoBack, followed by a restart. Windows now fully starts. I also
later ran chkdsk for bad sectors.

It appears everything is normal again and all Norton products are removed. I
also followed through with some registry cleanup suggested when I used SymNRT
:
http://service1.symantec.com/SUPPOR...docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg=hho


I will now reinstall Norton Systemworks (without GoBack) to fix any other
problems leftover.

 

[redbecca]

I have pretty much the exact problem described above - only I'm a bit
lost on some of the fix. Can someone help me out?

Norton GoBack shows up when I boot, then it gets the autochk not found,
then Fatal Error blue screen of death, then it reboots & goes through
the whole thing again - can't start in Safe mode.
Don't have any boot disks - the only thing I can do is go into IBM
access & do diagnostics on Hardware - I can sort of get to a c promt
thought that ... I don't know if it's listing everything in the C:
drive.
What's my best bet if I dont' have a boot disk?

The last thing I did was go to the symantec website & use their
tool/utilitiy to remove previous software, in order to install the
updated software - it said it needed to reboot before I could install
the new software. When I rebooted it the above error occured & now I
can't get it to power up and open windows. It stays in the continuous
rebooting loop with the GoBack and Fatal Error.

What can I do?

Feel free to email me directly or reply to this post.

 

[Wesley Vogel]

See this on how to disable GoBack, and then uninstall GoBack.

GoBack Causes a Stop Error C000021a
http://support.microsoft.com/kb/316503

IMHO, GoBack should go away. If you need a tool/utility to remove
something, it has to be crap.

Help with removing registry crap.

Upgrade Report About GoBack During Upgrade to Windows XP
http://support.microsoft.com/kb/315333

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[manonight]

GoBack / Autochk issues

Reading through this post, I didn't see this link:
http://service1.symantec.com/SUPPOR...2714360158&nsf=goback.nsf&view=pfdocs&seg=hho

Error: "Autochk program not found . . . "



To fix this problem, confirm that the latest updates for Windows and hardware drivers have been applied to the computer. Contact your hardware vendor to ensure you have the latest drivers.

Norton GoBack does not support computers that use striping (RAID). Uninstall the RAID drivers and see if this fixes the problem. If you cannot access your computer or boot into Windows because of GoBack, then disable GoBack at the startup screen.




I'd been working on this issue most of this past weekend and came across it along with various other things discussed in this thread. I still want to see if I can use GoBack, because, more times than not, it has saved my installations (when it's actin' right).