Can't send Outlook 2003 with new pop3

[Guest]

I am running Windows XP, Outlook2003 and I recently changed pop mail
servers. I have not been able to send messages for ten days, I can receive.
My web consultant can't figure it out, I come home and on Outlook 2000 can
send and receive from this account. I have disabled all firewalls.

 

[Brian Tillman]

I am running Windows XP, Outlook2003 and I recently changed pop mail
servers. I have not been able to send messages for ten days,

Did you change your mail address to match the domain of the outgoing server?
Are you properly authenticating to the outgoing server?

 

[Guest]

Hello,
When I run the test email it cannot find the outgoing server; my new server
does not require auth.
My email address did not change. Only the Pop3?
Help

 

[Brian Tillman]

When I run the test email it cannot find the outgoing server; my new
server does not require auth.
My email address did not change. Only the Pop3?

How can your addresss not change if you are using a different mail server?
Is the new server hosted by the same ISP?

 

[Guest]

hello,
Ok, we moved our domain name to a new server, thus my email didn't change.
prior was pop.colonialcc.com current is mail.colonialcc.com

 

[Brian Tillman]

Ok, we moved our domain name to a new server, thus my email didn't
change. prior was pop.colonialcc.com current is mail.colonialcc.com

OK. Same domain. However, the name of the POP server is largely irrelevant
when you're considering outgoing mail. I see that mail.colonialcc.com hosts
both a POP and an SMTP server. Are you using mail.colonialcc.com for the
SMTP server as well?

 

[Guest]

Hi Brian,
yes we are. The outgoing server smtp is set as mail.colonialcc.com.

 

[Brian Tillman]

yes we are. The outgoing server smtp is set as mail.colonialcc.com.

Hmm... If this were happening to me, I'd be inclined to start over with a
brand-new mail profile and add my account in from scratch, making sure every
setting was exactly correct, or import it from Outlook Express if I could
get that to work.

 

[Guest]

HI Brian,
Thanks for hanging in there all day with me. My problem is that my entire
staff cannot send mail as well. It's not just my computer. However, I want
to try the outlook express suggestion and see if I can get that to work. I
have deleted and re-entered this email accout numerous times with my website
consultant talking me thru it so I'm sure the settings are correct with our
service. I can go directly to the email at mail.colonialcc.com and send
messages, so I know it is in OUtlook that is the problem and defintiely 03
edition because the 2000 edition worked fine from my home pc. I'm afraid to
do the oulook update mircosoft is offering until I fix this problem. Any
more suggestions?

 

[Brian Tillman]

Thanks for hanging in there all day with me. My problem is that my
entire staff cannot send mail as well. It's not just my computer.
However, I want to try the outlook express suggestion and see if I
can get that to work. I have deleted and re-entered this email
accout numerous times with my website consultant talking me thru it
so I'm sure the settings are correct with our service. I can go
directly to the email at mail.colonialcc.com and send messages, so I
know it is in OUtlook that is the problem and defintiely 03 edition
because the 2000 edition worked fine from my home pc. I'm afraid to
do the oulook update mircosoft is offering until I fix this problem.
Any more suggestions?

If no one can access mail, then I'd be inclinded to think it's NOT Outlook,
but an infrastructure problem. Can you ping mail.colonialcc.com or telnet
to either it's port 25 or 110?

 

[Guest]

If no one can access mail, then I'd be inclinded to think it's NOT Outlook,
but an infrastructure problem. Can you ping mail.colonialcc.com or telnet
to either it's port 25 or 110?

 

[Guest]

Have you ever discovered what was causing the error? I'm having the same
issue. I was able to send and receive on my new computer just fine. Then my
ISP was bought out, so I had to change the Incoming and Outgoing Mail Servers
as well as my address. I did click "My Server Requires Authentication" in
the Servers tab, but I am still able to receive but not send. Messages that
I attempt to send are stored in the Sent Items folder but the recipient
doesn't ever receive them. At first, I thought the server was rejecting the
addresses, but the same happens if I try to e-mail my ISP's support or
myself. I have this issue in Outlook Express 6, so I tried Outlook 2000, and
I have the same issue. If I set up everything the same on an alternate
computer, the e-mail is sent just fine, so I'm thinking that there's some
conflict on the computer itself. My ISP is unable to solve the issue.