can't send or receive e-mails

[Gail]

I was able to fix one part with help from here but now I have another error
message:Your server has unexpectedly terminated the connection. Possible
causes for this include server problems, network problems, or a long period
of inactivity. Account: '(e-mail address removed)', Server: 'mail.aapt.net.au',
Protocol: POP3, Port: 110, Secure(SSL): Yes, Error Number: 0x800CCC0F

 

[carl]

If your ISP is at&t there is a fix on there web. You have to enter it as a
sub account with your ISP


Carl

 

[Gail]

Hi I went in and checked everything and now I have a different error message:
The connection to the server has failed. Account: '(e-mail address removed)', Server:
'mail.aapt.net.au', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket
Error: 10060, Error Number: 0x800CCC0E

 

[Gary VanderMolen]

Why did you go with customized settings like port 995 and SSL?
As far as I can tell, your ISP does not support those settings.
Have you tried the standard settings, port 110 with no SSL?

 

[carl]

Who is your ISP?
--
Carl

Why did you go with customized settings like port 995 and SSL?
As far as I can tell, your ISP does not support those settings.
Have you tried the standard settings, port 110 with no SSL?

 

[carl]

Who is your ISP? I will find the fix
--
Carl

Why did you go with customized settings like port 995 and SSL?
As far as I can tell, your ISP does not support those settings.
Have you tried the standard settings, port 110 with no SSL?

 

[Gary VanderMolen]

The ISP most likely is the one mentioned in the error message, AAPT.
See http://home.aapt.com.au/Online_with_AAPT/

 

[carl]

What does AAPT stand for?
--
Carl

The ISP most likely is the one mentioned in the error message, AAPT.
See http://home.aapt.com.au/Online_with_AAPT/

 

[carl]

Gail
Does this happen any time of day or just during the day. Dose it work at
night? If so the company can not handle the traffic, get another ISP. If not,
I'm still working on it

 

[carl]

Gail
Double check your setting (listed below)
How do I read my emails?

Login to AAPT email to read your email.





How do I set up my email account?

You can set this up when you sign up for an AAPT internet service. Or, once
you’re up and running you’ll need to sign in to AAPT.com.au/Helpyourself and
look out for the option to Manage my products. Once you’re there you’ll be
able to add new email accounts, change your password, set an out of office or
forwarding





How do I redirect emails to my other email account (e.g. Hotmail or gmail?)

You’ll need to sign in to AAPT.com.au/Helpyourself and look out for the
option to All about me. Once you're there click Find me here and [Change it].
If you tick Automatic forward emails from AAPT, the address you enter in the
email field will be used for emails from AAPT.





I don’t want to log on here to read my emails – can I use another email
client like Outlook?

Yes you can use other applications to read your email. You'll need the
following settings:



Item Setting
Incoming mail server (POP3) mail.aapt.net.au
Outgoing mail server (SMTP) mail.aapt.net.au
Username the email address of the mailbox you created
Password the password provided when you created the account








I want to move to another Internet provider. Can I still keep my AAPT email
address?

No – afraid not. Once you’ve gone you’ll need to set up a new email account
with your new provider. We know it’s inconvenient so maybe you should contact
us before you make up your mind and see if we’ve got more to offer you.

 

[Gail]

Hi Carl
Sorrry I just got back to my computer I don't know what AAPT stands for it
is just a provider, I have been with them for over a year and had no problems
and then a few days ago I can no longer send or recieve emails, I have tried
everything everyone has told me but still getting same error,

Gail

Gail
Double check your setting (listed below)
How do I read my emails?

Login to AAPT email to read your email.





How do I set up my email account?

You can set this up when you sign up for an AAPT internet service. Or, once
you’re up and running you’ll need to sign in to AAPT.com.au/Helpyourself and
look out for the option to Manage my products. Once you’re there you’ll be
able to add new email accounts, change your password, set an out of office or
forwarding





How do I redirect emails to my other email account (e.g. Hotmail or gmail?)

You’ll need to sign in to AAPT.com.au/Helpyourself and look out for the
option to All about me. Once you're there click Find me here and [Change it].
If you tick Automatic forward emails from AAPT, the address you enter in the
email field will be used for emails from AAPT.





I don’t want to log on here to read my emails – can I use another email
client like Outlook?

Yes you can use other applications to read your email. You'll need the
following settings:



Item Setting
Incoming mail server (POP3) mail.aapt.net.au
Outgoing mail server (SMTP) mail.aapt.net.au
Username the email address of the mailbox you created
Password the password provided when you created the account








I want to move to another Internet provider. Can I still keep my AAPT email
address?

No – afraid not. Once you’ve gone you’ll need to set up a new email account
with your new provider. We know it’s inconvenient so maybe you should contact
us before you make up your mind and see if we’ve got more to offer you.

--
Carl

Hi I went in and checked everything and now I have a different error message:
The connection to the server has failed. Account: '(e-mail address removed)', Server:
'mail.aapt.net.au', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket
Error: 10060, Error Number: 0x800CCC0E

 

[carl]

Here ia a web site I found http://home.aapt.com.au/Home/

Gail
Does this happen any time of day or just during the day. Dose it work at
night? If so the company can not handle the traffic, get another ISP. If not,
I'm still working on it

--
Carl

Hi Carl
Sorrry I just got back to my computer I don't know what AAPT stands for it
is just a provider, I have been with them for over a year and had no problems
and then a few days ago I can no longer send or recieve emails, I have tried
everything everyone has told me but still getting same error,

Gail

Gail
Double check your setting (listed below)
How do I read my emails?

Login to AAPT email to read your email.





How do I set up my email account?

You can set this up when you sign up for an AAPT internet service. Or, once
you’re up and running you’ll need to sign in to AAPT.com.au/Helpyourself and
look out for the option to Manage my products. Once you’re there you’ll be
able to add new email accounts, change your password, set an out of office or
forwarding





How do I redirect emails to my other email account (e.g. Hotmail or gmail?)

You’ll need to sign in to AAPT.com.au/Helpyourself and look out for the
option to All about me. Once you're there click Find me here and [Change it].
If you tick Automatic forward emails from AAPT, the address you enter in the
email field will be used for emails from AAPT.





I don’t want to log on here to read my emails – can I use another email
client like Outlook?

Yes you can use other applications to read your email. You'll need the
following settings:



Item Setting
Incoming mail server (POP3) mail.aapt.net.au
Outgoing mail server (SMTP) mail.aapt.net.au
Username the email address of the mailbox you created
Password the password provided when you created the account








I want to move to another Internet provider. Can I still keep my AAPT email
address?

No – afraid not. Once you’ve gone you’ll need to set up a new email account
with your new provider. We know it’s inconvenient so maybe you should contact
us before you make up your mind and see if we’ve got more to offer you.

--
Carl

Hi I went in and checked everything and now I have a different error message:
The connection to the server has failed. Account: '(e-mail address removed)', Server:
'mail.aapt.net.au', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket
Error: 10060, Error Number: 0x800CCC0E

:

If your ISP is at&t there is a fix on there web. You have to enter it as a
sub account with your ISP


Carl

:

I was able to fix one part with help from here but now I have another error
message:Your server has unexpectedly terminated the connection. Possible
causes for this include server problems, network problems, or a long period
of inactivity. Account: '(e-mail address removed)', Server: 'mail.aapt.net.au',
Protocol: POP3, Port: 110, Secure(SSL): Yes, Error Number: 0x800CCC0F

 

[Gary VanderMolen]

Do your homework and you'll find out.
http://home.aapt.com.au/At_AAPT/

 

[Gary VanderMolen]

Gail, please post the error message you get using port 110 without SSL.

--
Gary VanderMolen, MS-MVP

Hi Carl
Sorrry I just got back to my computer I don't know what AAPT stands for it
is just a provider, I have been with them for over a year and had no
problems
and then a few days ago I can no longer send or recieve emails, I have
tried
everything everyone has told me but still getting same error,

Gail

Gail
Double check your setting (listed below)
How do I read my emails?

Login to AAPT email to read your email.





How do I set up my email account?

You can set this up when you sign up for an AAPT internet service. Or,
once
you’re up and running you’ll need to sign in to AAPT.com.au/Helpyourself
and
look out for the option to Manage my products. Once you’re there you’ll
be
able to add new email accounts, change your password, set an out of
office or
forwarding





How do I redirect emails to my other email account (e.g. Hotmail or
gmail?)

You’ll need to sign in to AAPT.com.au/Helpyourself and look out for the
option to All about me. Once you're there click Find me here and [Change
it].
If you tick Automatic forward emails from AAPT, the address you enter in
the
email field will be used for emails from AAPT.





I don’t want to log on here to read my emails – can I use another email
client like Outlook?

Yes you can use other applications to read your email. You'll need the
following settings:



Item Setting
Incoming mail server (POP3) mail.aapt.net.au
Outgoing mail server (SMTP) mail.aapt.net.au
Username the email address of the mailbox you created
Password the password provided when you created the account








I want to move to another Internet provider. Can I still keep my AAPT
email
address?

No – afraid not. Once you’ve gone you’ll need to set up a new email
account
with your new provider. We know it’s inconvenient so maybe you should
contact
us before you make up your mind and see if we’ve got more to offer you.

--
Carl

Hi I went in and checked everything and now I have a different error
message:
The connection to the server has failed. Account: '(e-mail address removed)',
Server:
'mail.aapt.net.au', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket
Error: 10060, Error Number: 0x800CCC0E

:

If your ISP is at&t there is a fix on there web. You have to enter it
as a
sub account with your ISP


Carl

:

I was able to fix one part with help from here but now I have
another error
message:Your server has unexpectedly terminated the connection.
Possible
causes for this include server problems, network problems, or a
long period
of inactivity. Account: '(e-mail address removed)', Server:
'mail.aapt.net.au',
Protocol: POP3, Port: 110, Secure(SSL): Yes, Error Number:
0x800CCC0F