cant send mail another one sorry

[rob]

cant send a message i can recieve ok and can send mail from work,
its only when im at home it wont send.
ive set the email account up on my iphone and that sends ok.

isp is o2

error message.

The connection to the server has failed. Subject 'ttt', Account:
'tukcustoms.com', Server: 'tukcustoms.com', Protocol: SMTP, Port: 587,
Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

i have done a search but cant find anything to relate. im pretty dumb when
it comes to i.t. please be kind!!
many thanks

 

[rob]

forgot to ad, im using windows mail on vista

 

[Gary VanderMolen]

Has it worked with port 587 before? Unless your web host supports it,
you can't use special ports. However, the standard SMTP port, 25, is likely
to be blocked by your ISP (O2). What will work is substituting O2's SMTP
server. If you need help with that, let us know.

 

[rob]

yes ive tryed 587 still dont send,
yea will need help substituting O2's SMTP server.

thanks

 

[Gary VanderMolen]

Here are the steps to take:

In Windows Mail go to Tools, Accounts, select your tukcustoms mail
account, click Properties, Servers. Change the name of the outgoing (SMTP)
server to smtp.o2.co.uk. Do not change the incoming server. Also,
make sure that the "My server requires authentication" option is checked.
Click the adjacent "Settings" button. Select "Log on using"
then enter your (e-mail address removed) email address, and the associated
password. Click OK.
Go to the Advanced tab and change the port number for the
outgoing (SMTP) server to 25; no SSL. Again, do not change any
receiving parameters. Click OK. Try sending.

 

[Peter Foldes]

Disable the email scanning by your Anti Virus

 

[rob]

hi
sorry this is the only bit i dont understand
Click the adjacent "Settings" button. Select "Log on using"

then enter your (e-mail address removed) email address,

is it a case of me setting up an o2 email adress as i dont have one.

 

[Gary VanderMolen]

You may not know it, but if you are an O2 customer, you have an
O2 email address. Call their customer support.