Can't send email - please advise

[Pam B]

Error message follows:
The connection to the server has failed. Subject 'test', Account:
'mail.environmentalpaper.org', Server: 'mail.environmentalpaper.org',
Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 10061, Error
Number: 0x800CCC0E

Worked fine on Friday, can't send on Monday.

Thanks for your help - Pam

 

[Gary VanderMolen]

Environmentalpaper.org is not an ISP. As such, it is less likely that
the domain host would support port 465. Turn off the SSL option and
try sending with port 587 (preferred) or port 25.

 

[Shawn B]

I also can not send or receive email with the following error message:

The connection to the server has failed. Account: 'mail.comcast.net',
Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10013, Error Number: 0x800CCC0E

Please help?
Shawn B.

Thank you

 

[Pam B]

It's worked as is for 2 years. Tried turning off SSL and using port 587 off
and on all day along with port 25, but nothing works. I have it on port 25
currently. Talked to my server provider, and the server is sending email
fine. They are looking into my problem, but it seems to be a Microsoft
issue. What has changed here? What do I try next? I tried setting up an
Outlook account, but that's not working either. I am still receiving email
without problem.

Thanks - pam

 

[slk759]

Who is your ISP (such as Comcast, AT&T, etc.) and what is the part of your
email address after the @ symbol? If you are something like
(e-mail address removed) have you tried asking the IT folks there how to
set up your email? They should know the correct POP and SMTP server names,
ports, security, and authentication settings to get your email working.
Otherwise please provide the ISP and email as requested above.

 

[todd]

I am the same just started acting up tonight with same error code please help

 

[Julie]

I am having the same problem on both computers. I wiill just sit tight and
hope it gets fixed in a few hours.

 

[Gary VanderMolen]

Shawn, you only submitted a receive error, so I'll limit my advice to
that aspect.
"Unexpectedly terminated" is usually caused by interference from an
antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Gary VanderMolen]

Was your error message with ports 25 and 587 identical to the
error message with port 465? If not identical, please post those
error messages.

Did your hosting provider say they support SMTP ports other
than port number 25? That is an important detail that needs to be
ascertained.

I assure you that Microsoft has not changed anything, but sometimes
your ISP will tighten up or change their rules of operation.

Are you running any third party security software? Sometimes those
receive updates which cause problems with mail.

 

[Gary VanderMolen]

Todd, please don't submit "me too" trouble reports because it is unlikely
that your error message is identical.
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

 

[Gary VanderMolen]

Julie, see my response to Todd.

 

[Pam B]

Hi slk759 -
ATT is my office ISP. My email is exactly as you said -
(e-mail address removed). I have talkd to our service provider IT folks,
and they say my email settings are exactly as they should be... And it's
been like this for two years. However, they also told me that they recently
installed a different spam filter last week for the server. Could this be
the problem?

Thanks - pam

 

[Pam B]

Hi Gary,
Yes, identical message every time. They did not say what other port numbers
they support. I can find out and will report back.

I am running AVG Anti-Virus Free on my computer.

Thanks for your help!
pam

 

[Gary VanderMolen]

Your AVG antivirus was probably installed with its default install option,
which installs an email scanning module. Disabling it's email scanning is
not a sufficient remedy. Uninstall AVG, then reinstall, but select 'custom'
install, which then allows you to unselect installing its troublesome email
scanning module.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Pam B]

Issue has been resolved - thanks everyone for the help. ATT blocked port 25
for some reason. They unblocked the line, and things are working as normal
now.

Thanks again
pam

 

[Gary VanderMolen]

By default AT&T blocks port 25, unless you ask them to unblock it.
Good to hear your issue has been resolved.