Can't seem to get Windows Updates

G

Guest

What would prevent windows from getting updates? I just got this pc. It was
set up by BestBuy. They installed Norton Anti-virus and Webroot SpySweeper
and "fine-tuned" it. They also did all of the updates that were available at
the time (a couple of weeks ago.) I knew there were some new updates
available now and they hadn't downloaded automatically even though they were
suppose to, so I went to get them. I go to the website, it tells me it is
going to check to see if I have the latest software needed to get the
updates; apparently I have because it gives me the screen where I can pick
Express or Custom. If I check on either, it gives me a screen that says it's
checking for updates for my pc and that's all it does. I never get the list
of updates. There isn't all that much running on this pc that should
interfere. There's the windows firewall. I can't believe it would stop the
updates, but I tried turning it off. I also tried adding the windows update
exe to the exceptions, But no success. I looked for settings in Spy Sweeper,
but couldn't find any that exactly fit, but I tried playing with them anyway.
I also shut down Spy Sweeper, but still no success. I looked at Norton
antivirus, but there aren't any settings that would really block any thing.
So what could it be?
 
G

Guest

What would prevent windows from getting updates? I just got this pc. It was
set up by BestBuy. They installed Norton Anti-virus and Webroot SpySweeper
and "fine-tuned" it. They also did all of the updates that were available at
the time (a couple of weeks ago.) I knew there were some new updates
available now and they hadn't downloaded automatically even though they were
suppose to, so I went to get them. I go to the website, it tells me it is
going to check to see if I have the latest software needed to get the
updates; apparently I have because it gives me the screen where I can pick
Express or Custom. If I check on either, it gives me a screen that says it's
checking for updates for my pc and that's all it does. I never get the list
of updates. There isn't all that much running on this pc that should
interfere. There's the windows firewall. I can't believe it would stop the
updates, but I tried turning it off. I also tried adding the windows update
exe to the exceptions, But no success. I looked for settings in Spy Sweeper,
but couldn't find any that exactly fit, but I tried playing with them anyway.
I also shut down Spy Sweeper, but still no success. I looked at Norton
antivirus, but there aren't any settings that would really block any thing.
So what could it be?

Do have automatic update services enabled (automatic)? Remember, this
is different than the automatic update feature ... it is the services.

Secondly, do have Background Intelligent Transfer Service enabled? It
is also an XP service.
 

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