Can't see other users' Out-of-Office time (Outlook 2003)

[toneloc3456]

I'm having an issue with a users scheduling tab in Outlook 2003. One
user has set on their calendar that they will be Out-of-Office for 3
days (with show time as Out of Office checked).

The other user who has full permissions to the original's calendar,
see's that the user has no appointments when they go to the Scheduling
tab for a meeting request.

I've confirmed that giving a different user permissions has worked as
they were able to see the out-of-office time..however the first still
is not working. I have tried a detect/repair as well as removed her
calendar, deleted the OST and pulled everything down again. Any ideas?

 

[Diane Poremsky [MVP]]

did you change, apply, then change again the permissions for the first
person?









** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Guest]

I'm assuming here that you're running in an Exchange environment.

The information on the scheduling tab comes from two places. f you have the
Show Calendar Details option checked then that comes direct from the other
person's calendar, the free/busy hatching is another story...

Free/busy information is published on a schedule (defined in Tools > Options

[Preferences] > Calendar Options > Free/Busy Options) into a hidden public

folder.

If it's just the free/busy hatching that doesn't work, first figure out if
it happens 1) for one user's availability information regardless of who looks
at it 2) from some users looking at this person's information or 3) for some
users looking at various other users' information.

If it's 1 then for the user whose free/busy details don't show (not the
person who can't see them), run Outlook with the /cleanfreebusy switch, and
wait a while* for everything to sync up before testing again. If you need to
know what a switch is and how to use it, look up "switches" in Outlook online
help.

If it's 2 or 3 then you need to speak to your Exchange administrator and get
them to check out the permissions and/or replication on the Free/Busy hidden
public folder.

*how long depends on the user's free/busy sync schedule, whether you have
more than one public folder server, and if so the replication schedule
between them.

Sorry for the long answer, but it's not a quick thing to troubleshoot!