can't save toolbar in Word 2003

[Guest]

I cannot save my custom toolbars. When I customize the toolbar and exit then
re-open all of them are gone. What/is there a resolution to figuring this
out.

 

[garfield-n-odie]

Is Adobe Acrobat 7.0 installed on the computer? If yes, then the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents
Word from automatically saving changes to the normal.dot template
(which is where toolbar customizations are stored). Customize
the Word toolbar button again, and click "Shift+File | Save All"
to force Word to save the normal.dot template. Alternatively,
you can prevent the Adobe add-in from loading by editing the
Windows registry key
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin"
and changing the "LoadBehavior" subkey value from 3 to 0, but
you'll lose the PDF toolbar if you do this.