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Guest
DAVID I. said:
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S
Suzanne S. Barnhill
You just happened into one unfortunate thread. Probably at least 50% of the
questions in the microsoft.public.word.application.errors NG and a very
large proportion of those posted here in the past couple of weeks have been
about this issue. If you had scanned the subject lines of other posts
(including many much more recent ones), you would have found many where the
solution was posted in the first reply.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
questions in the microsoft.public.word.application.errors NG and a very
large proportion of those posted here in the past couple of weeks have been
about this issue. If you had scanned the subject lines of other posts
(including many much more recent ones), you would have found many where the
solution was posted in the first reply.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
G
Guest
I'm sending it out, it's been a hot topic these past few days...I'm surprised
my more computer savy friends didn't find this first (one for me ;-))...I
just entered "word save as program not responding" and landed here....as for
scanning subject lines.....is that a faster way to find a result? I'm new
here...Z
my more computer savy friends didn't find this first (one for me ;-))...I
just entered "word save as program not responding" and landed here....as for
scanning subject lines.....is that a faster way to find a result? I'm new
here...Z
S
Suzanne S. Barnhill
We encourage people to search the NG before posting. It's almost always a
mistake to assume that your problem is unique, no matter how bizarre it may
seem to you. In most cases we will have seen it many times already.
Sometimes there are almost as many descriptions of a problem as there are
people experiencing it (one notable example is the "Hide White Space"
issue), and in such cases looking at subject lines won't help; possibly even
using the NG search wouldn't help. In this instance, though, almost all of
the users who have been posting to the Word NGs (as opposed to those who are
having problems with IE, OE, or other Windows apps) are reporting inability
to open or save documents or insert pictures, and this is reflected in the
subject lines.
Another mistake users make is refusing to take the advise we give, often
given in very terse form, such as "See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm" or "See
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm." When we post a
reply like that, we mean, "Read this article and do what it says." Often
users will post back and say, "I read the article, and it didn't apply to my
situation," and then we have to explain that, even though the article may
not mention their specific problem, the solution proposed *will* work for
that problem.
Sometimes users hear but don't understand. In the past couple of days I've
looked at two documents where a user was having trouble changing the
orientation of a document or resizing text in it. In both cases, I had told
the user to go to Format | Columns and click on the One button. Both users,
because they had already changed the number of columns to 1, claimed that
this didn't help. But changing the number of columns to 1 by using the
Columns button on the toolbar doesn't always result in the "Equal column
width" button being checked, and that's what clicking on the One preset does
accomplish. In both cases, I was able to "fix" the document by doing exactly
what I had told the user to do, which he had claimed to have done without
result.
Needless to say, none of this is directed to you--just some thoughts I've
been wanting to get off my chest. <g>
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
mistake to assume that your problem is unique, no matter how bizarre it may
seem to you. In most cases we will have seen it many times already.
Sometimes there are almost as many descriptions of a problem as there are
people experiencing it (one notable example is the "Hide White Space"
issue), and in such cases looking at subject lines won't help; possibly even
using the NG search wouldn't help. In this instance, though, almost all of
the users who have been posting to the Word NGs (as opposed to those who are
having problems with IE, OE, or other Windows apps) are reporting inability
to open or save documents or insert pictures, and this is reflected in the
subject lines.
Another mistake users make is refusing to take the advise we give, often
given in very terse form, such as "See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm" or "See
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm." When we post a
reply like that, we mean, "Read this article and do what it says." Often
users will post back and say, "I read the article, and it didn't apply to my
situation," and then we have to explain that, even though the article may
not mention their specific problem, the solution proposed *will* work for
that problem.
Sometimes users hear but don't understand. In the past couple of days I've
looked at two documents where a user was having trouble changing the
orientation of a document or resizing text in it. In both cases, I had told
the user to go to Format | Columns and click on the One button. Both users,
because they had already changed the number of columns to 1, claimed that
this didn't help. But changing the number of columns to 1 by using the
Columns button on the toolbar doesn't always result in the "Equal column
width" button being checked, and that's what clicking on the One preset does
accomplish. In both cases, I was able to "fix" the document by doing exactly
what I had told the user to do, which he had claimed to have done without
result.
Needless to say, none of this is directed to you--just some thoughts I've
been wanting to get off my chest. <g>
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
G
Guest
Fantastic advice! I had been racking my brains and Googling all over the
place to find out what had gone wrong. Though it might even be virus
related. But it seems Microsoft are themselves the culprits. What a bunch
of nerks! They should be ashamed of themselves.
Thanks again.
place to find out what had gone wrong. Though it might even be virus
related. But it seems Microsoft are themselves the culprits. What a bunch
of nerks! They should be ashamed of themselves.
Thanks again.
C
Charles Kenyon
Nope, this time Microsoft is not the culprit, but possibly the hero. The
problem arose because of third party software (possibly not written to
Windows specs) that tripped up a necessary security patch.
--
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
problem arose because of third party software (possibly not written to
Windows specs) that tripped up a necessary security patch.
--
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
G
Guest
Actually, it does "apply", not to the specific post-problem, but in
understanding more about how to utilize the site and dicusssions more
effectively. People who are highly skilled in a field often forget what the
people who are not highly skilled don't know or understand, most of the
things that become a problem for me with software have to do (eventually)
with something I didn't know and was not explained as fully as a new used
needed...the resolution said "4. Point to new", it took me a monent to try a
right click and find "new"....
your explaination was excellent and very good advice, thank you, Z
understanding more about how to utilize the site and dicusssions more
effectively. People who are highly skilled in a field often forget what the
people who are not highly skilled don't know or understand, most of the
things that become a problem for me with software have to do (eventually)
with something I didn't know and was not explained as fully as a new used
needed...the resolution said "4. Point to new", it took me a monent to try a
right click and find "new"....
your explaination was excellent and very good advice, thank you, Z
G
Guest
Charles
You probably know moe aboutthis than me but I'm confused.
Microsoft send out a security patch. Microsoft Word and Excel get screwed
up. How is third party software to blame? And even if it is, does an
organisation the size of Microsoft not foresee such glitches? I'm also told
this kind of thing has happened before...
Simon
You probably know moe aboutthis than me but I'm confused.
Microsoft send out a security patch. Microsoft Word and Excel get screwed
up. How is third party software to blame? And even if it is, does an
organisation the size of Microsoft not foresee such glitches? I'm also told
this kind of thing has happened before...
Simon
C
Charles Kenyon
Over 120 million successful installations of the update. Less than 1000
calls about problems.
http://blogs.technet.com/msrc/default.aspx
That update patched a very real security hole in Windows. If they try it
against every scrap of outdated software that is out there and all
combinations, they might release it by the next millenium.
Chances are that the third-party software was not written to WindowsXP specs
but still managed to run.
--
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
calls about problems.
http://blogs.technet.com/msrc/default.aspx
That update patched a very real security hole in Windows. If they try it
against every scrap of outdated software that is out there and all
combinations, they might release it by the next millenium.
Chances are that the third-party software was not written to WindowsXP specs
but still managed to run.
--
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
G
Guest
Sorry but still confused.
It took me ages to find out where the problem lay and I'm a pretty
determined kind of guy. I am also fairly tech savvy (if not an actual
techy). So to assume all 12 million updates were successful, or even most of
them were, is putting a rather positive spin on it.
More importantly, what is this outdated software you refer to? I use the
most up to date operating system (XP) and the most up to date software
(Office 2003), all of them kept updated by MS themselves. So apart from MS
products, what could have been the problem?
SImon
It took me ages to find out where the problem lay and I'm a pretty
determined kind of guy. I am also fairly tech savvy (if not an actual
techy). So to assume all 12 million updates were successful, or even most of
them were, is putting a rather positive spin on it.
More importantly, what is this outdated software you refer to? I use the
most up to date operating system (XP) and the most up to date software
(Office 2003), all of them kept updated by MS themselves. So apart from MS
products, what could have been the problem?
SImon
S
Suzanne S. Barnhill
HP Scan-to-Web software and certain nVidia drivers; see
http://blogs.technet.com/msrc/default.aspx
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
http://blogs.technet.com/msrc/default.aspx
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
G
Guest
Hello
I had the same problem in both of my computers. I got rid of the Security
Update listed below but my automatic updates keeps wanting to download it
again. I did not notice this at first but I lost another document as I tried
to save it after the file was again downloaded. Any solutions to kill this
update?
Why was the obvious problem not noticed?
Ed B
I had the same problem in both of my computers. I got rid of the Security
Update listed below but my automatic updates keeps wanting to download it
again. I did not notice this at first but I lost another document as I tried
to save it after the file was again downloaded. Any solutions to kill this
update?
Why was the obvious problem not noticed?
Ed B
S
Suzanne S. Barnhill
Change your Automatic Updates setting from full automatic to "Notify," then
refuse the update when it is offered. A corrected update is supposed to be
available today, however; see http://blogs.technet.com/msrc/default.aspx
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
refuse the update when it is offered. A corrected update is supposed to be
available today, however; see http://blogs.technet.com/msrc/default.aspx
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
G
Guest
I'm having exactly the same problem, but it's not to do with the security
patch mentioned as I haven't loaded it (and won't now!). Waht I've tried is:
Running office repair
Uninstalling and reinstakking office
Removing and replacing the normal.dot
None have worked. I still can't savea single document in Word or Excel. I
tired logging on as a different person and the same thing happens. Also if I
go to the folders where Word documents reside through My Documents and create
a new file it lets me, so its not a security issue. So does anyone have any
further thoughts please before I format the disc and reload windows?
patch mentioned as I haven't loaded it (and won't now!). Waht I've tried is:
Running office repair
Uninstalling and reinstakking office
Removing and replacing the normal.dot
None have worked. I still can't savea single document in Word or Excel. I
tired logging on as a different person and the same thing happens. Also if I
go to the folders where Word documents reside through My Documents and create
a new file it lets me, so its not a security issue. So does anyone have any
further thoughts please before I format the disc and reload windows?
G
Guest
Ok -I've solved this thanks to another forum. It seems that its the
combination of a recent microsoft update and the presence of HP share-to-web
software. Have a look at
http://support.microsoft.com/default.aspx/kb/918165? . You'll have to do some
registry hacking, but it has cured my problem. I wasn't even aware I had this
HP software as I'd long ago removed the printer driver, but it was obviously
still lurking around somewhere.
Alan
combination of a recent microsoft update and the presence of HP share-to-web
software. Have a look at
http://support.microsoft.com/default.aspx/kb/918165? . You'll have to do some
registry hacking, but it has cured my problem. I wasn't even aware I had this
HP software as I'd long ago removed the printer driver, but it was obviously
still lurking around somewhere.
Alan
G
Guest
I was having the exact same problem. saw this on another forum and it seems
to have helped! Ive copied and pasted it. I downloaded the update that was
released on april 25! Hope this helps! And i hope my problem doesnt re-occur
its so annoyin!!!
See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".
If you aren't comfortable with editing the Windows registry
yourself, then go to
http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software -
Fix". Download and run the script to automatically modify your
registry as described in KB918165. You may need to temporarily
disable your antivirus program in order to run the script.
A revised version of the MS06-015 update was released on April 25
that supposedly interacts better with the older HP and nVidia
software. You can download the revised update from
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .
Some people may suggest that you uninstall the MS06-015 update,
or rename the c:\windows\system32\verclsid.exe file. Doing
either of these things will leave your computer vulnerable to the
security issue described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .
to have helped! Ive copied and pasted it. I downloaded the update that was
released on april 25! Hope this helps! And i hope my problem doesnt re-occur
its so annoyin!!!
See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".
If you aren't comfortable with editing the Windows registry
yourself, then go to
http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software -
Fix". Download and run the script to automatically modify your
registry as described in KB918165. You may need to temporarily
disable your antivirus program in order to run the script.
A revised version of the MS06-015 update was released on April 25
that supposedly interacts better with the older HP and nVidia
software. You can download the revised update from
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .
Some people may suggest that you uninstall the MS06-015 update,
or rename the c:\windows\system32\verclsid.exe file. Doing
either of these things will leave your computer vulnerable to the
security issue described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .
S
Suzanne S. Barnhill
Umm, you said it was NOT related to the security patch, and now you're
saying it is?
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
saying it is?
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
G
Guest
You know Ed, with a crapy response like yours, this is why people stop
posting to these threads to help one another. If you don't like the posts
here, why don't you just pay Microsoft for their time to fix your problems.
I am so glad that you are so perfect in helping resolve this issue at hand
and not making "smart" remarks to everyone. Where is your post to help David
and others with this problem?
I cannot stand people who are arrogant and to others.
posting to these threads to help one another. If you don't like the posts
here, why don't you just pay Microsoft for their time to fix your problems.
I am so glad that you are so perfect in helping resolve this issue at hand
and not making "smart" remarks to everyone. Where is your post to help David
and others with this problem?
I cannot stand people who are arrogant and to others.
G
Guest
You know Ed, with a crapy response like yours, this is why people stop
posting to these threads to help one another. If you don't like the posts
here, why don't you just pay Microsoft for their time to fix your problems.
I am so glad that you are so perfect in helping resolve this issue at hand
and not making "smart" remarks to everyone. Where is your post to help David
and others with this problem?
I cannot stand people who are arrogant and to others.
posting to these threads to help one another. If you don't like the posts
here, why don't you just pay Microsoft for their time to fix your problems.
I am so glad that you are so perfect in helping resolve this issue at hand
and not making "smart" remarks to everyone. Where is your post to help David
and others with this problem?
I cannot stand people who are arrogant and to others.
C
Charles Kenyon
Please don't feed the trolls.
Nicole said:You know Ed, with a crapy response like yours, this is why people stop
posting to these threads to help one another. If you don't like the posts
here, why don't you just pay Microsoft for their time to fix your
problems.
I am so glad that you are so perfect in helping resolve this issue at hand
and not making "smart" remarks to everyone. Where is your post to help
David
and others with this problem?
I cannot stand people who are arrogant and to others.
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