Can't run System Information

T

Terry Pinnell

When I try to run System Information on this XP Home PC (i.e
msinfo32.exe), I get the message "Can't Collect Information;
Access denied to Windows Management Instrumentation server on this
computer. Have an administrator change your access permissions."
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
I *am* the administrator, as it's a sole use system, no network, i.e.
about as simple as they come. Can someone kindly put me on the road to
doing what this instruction specifies please?

As suggested elsewhere, I've tried this link on Kelly's web site:
http://www.kellys-korner-xp.com/xp_tweaks.htm
(Line 221 - right hand side)

But it didn't fix the problem. I cannot find any explanation of
exactly how Kelly's fix does, and why it is supposed to work? Looking
at it in a text editor I see it makes 12 registry changes, all in
HKEY_CLASSES_ROOT\CLSID. Is that 'to change my access permissions', as
the error message says I should? I'm not at all comfortable with
'permissions', despite staring at various sections of the 1,250 page
'MS Windows XP: Inside Out'!

Which 'access permissions' are involved here please? Maybe I *can*
attempt it myself (in Safe mode, as Administrator, which apparently is
necessary in XP Home). But how do I get to the entity 'Windows
Management Instrumentation' or wherever, in order to change its
permissions? IOW, can someone just direct me to the starting line
please?
 
T

Taurarian Constellation

Msinfo32.exe Generates a "Can't Collect Information" Error Message:
http://support.microsoft.com/?kbid=323209

SYMPTOMS

After you configure Windows for a diagnostic startup by using the System
Configuration utility (Msconfig.exe), the System Information utility (Msinfo32.exe)
may not gather any information and you may receive the following error message:

Can't Collect Information

Cannot access the Windows Management Instrumentation software. Windows Management
files may be moved or missing.

CAUSE
The error message occurs if the Windows Management Instrumentation (WMI) service is
not started. This can occur if the service is disabled, if a dependent service is not
started, or if a problem is preventing the WMI service from starting. The System
Information utility will be able to collect information after the WMI service is
started.

RESOLUTION
To resolve this issue, make sure that the following services start correctly:

Event Log

Windows Management Instrumentation

Remote Procedure Call (RPC)

For additional information about troubleshooting services, click the article number
below to view the article in the Microsoft Knowledge Base:

259733 How to Troubleshoot Service Startup Permissions
 
T

Terry Pinnell

Taurarian Constellation said:
Msinfo32.exe Generates a "Can't Collect Information" Error Message:
http://support.microsoft.com/?kbid=323209

SYMPTOMS

After you configure Windows for a diagnostic startup by using the System
Configuration utility (Msconfig.exe), the System Information utility (Msinfo32.exe)
may not gather any information and you may receive the following error message:

Can't Collect Information

Cannot access the Windows Management Instrumentation software. Windows Management
files may be moved or missing.

CAUSE
The error message occurs if the Windows Management Instrumentation (WMI) service is
not started. This can occur if the service is disabled, if a dependent service is not
started, or if a problem is preventing the WMI service from starting. The System
Information utility will be able to collect information after the WMI service is
started.

RESOLUTION
To resolve this issue, make sure that the following services start correctly:

Event Log

Windows Management Instrumentation

Remote Procedure Call (RPC)

For additional information about troubleshooting services, click the article number
below to view the article in the Microsoft Knowledge Base:

Thanks, appreciate the reply. But unfortunately I found that late last
night and it didn't resolve the problem.

All 3 of those were and are running OK here, according to my Services
list.

And that KB 259733 is a long and (to me) dauntingly complex page. In
overview it says:
"To resolve these issues, you can configure the service to use the
built-in system account, change the password for the specified user
account to match the current password for that user, or restore the
user's right to log on as a service."

Eh? What does that mean in plain english please?

I'm the only user (Terry, Computer administrator, Password protected),
so I assume the part of the body of the article that is relevant is
that which begins:
"Member Server; If the user is a member of a stand-alone member
server: 1. Start the Local Security Settings MMC snap-in,"

That too means nothing to me! How do I start that on XP Home please?

BTW, although at the end the article says: "APPLIES TO • Microsoft
Windows 2000 Enterprise Edition", I assume it also is relevant to XP
Home?

I'm darned if I know why I even need to change permissions anyway!
Presumably something got scrambled? Maybe when I installed/uninstalled
SP2? But if I really do, is there some simpler explanation of how to
do it for what must be a very straightforward case, namely 1 solo
user, with no network apart from a broadband connection?
 
T

Taurarian Constellation

Good luck, hope you find the solution.
Kaylene

Terry Pinnell said:
Thanks TC, that looks a promising lead. Complex - but then I'm getting
desperate!
 
T

Terry Pinnell

Terry Pinnell said:
Thanks TC, that looks a promising lead. Complex - but then I'm getting
desperate!

Unfortunately didn't work. I was unable to get Properties of My
Computer at step #4.

-------

At this page
http://support.microsoft.com/default.aspx?scid=kb;en-us;867652
there are instructions to '...set permissions for WMI namespaces by
using the Microsoft Management Console (MMC),' which looked
conceivably relevant to my problem.
The instructions start:
'To set the permissions, follow these steps:
1. Click Start, click Run, type compmgmt.msc, and then click OK.
2. Under Computer Management (Local), expand Services and
Applications, right-click WMI Control, and then click Properties. '

But here, the WMI Control Properties window comes up with its General
tab displayed, and these entries:
Failed to initialize all required WMI classes.
Win32_Processor: WMI: Access denied
Win32_WMISetting: Successful
Security information: Successful
Win32_OperatingSystem: WMI: Access denied

None of the other tabs (Logging, Backup/Restore, Security, Advanced)
can be opened.
 

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