can't receive or send e-mail

[col9snd]

Hello to all and to anyone that may be of some help. I know that this
question has been asked, but I still can't figure out how to send or receive
e-mails. I spoke with a Bellsouth Rep and was inform that their server is
working and that the problem is with windows mail. Can anyone instruct me on
how to fix this problem. Below is the error messeages that I am receiving.

The connection to the server has failed. Subject 'ff', Account:
'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E
The connection to the server has failed. Account: 'mail.bellsouth.net',
Server: 'mail.bellsouth.net', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E

 

[Gary VanderMolen]

Regarding the send failure, go to Tools, Accounts, select that account,
Properties, Advanced, and unselect the SSL option for the outgoing
(SMTP) server.

It isn't obvious why the receive is failing. The receive settings are correct.
It is possible that the cause is interference from a non-compatible
antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off your antivirus email scanning function does not resolve
your problem, consider upgrading to Windows Live Mail, because it
is less prone to suffering bad effects from overly intrusive antivirus
programs: http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[col9snd]

Thank you, however that didn't work. The antivirus I'm using is McAfee. I
disable the settings and that still didn't work. I don't understand how it
could be working fine and then all of a sudden nothing. I will consider
upgrading to Windows Live Mail. Thanks for you help.

 

[mac]

Thank you, however that didn't work. The antivirus I'm using is McAfee.
I
disable the settings and that still didn't work. I don't understand how
it
could be working fine and then all of a sudden nothing. I will consider
upgrading to Windows Live Mail. Thanks for you help.

Are you at home when trying to send/receive, or are you trying to connect
while mobile?

Ensure that you put a check in the box next to Outgoing server requires
authentication.
Tools>accounts>your account>properties>server tab.

check your settings here:

http://support.att.net/bellsouth/asp/contentview.asp?sprt_cid=24dbf61a-2ce9-4192-a589-121587e364c2

 

[Mark]

Hello Gary,
sorry to pop in but the link you gave me didn't work. Hence I can only
communicate via "REPLY" and not from "NEW"
Question: How do I get Mail to ask for the Logon info (user name, password)
before I access messages. And how do I get it to stop asking me to "logon"
before it will send a message? Currently, I have Tools,Accts, Highlight
Pop.lGmail., Servers , Emjjail User Name & Password filled in, check under
remember password, but don't have Logon using secured Password checked. I
like the idea of asking for logon before a sessionn. Not before sending
email. Is this doable or am I being a pain in the @ss?
As always, thanks for your time and expertise.
Mark

 

[Gary VanderMolen]

Sending still fails after unselecting the SSL option?

Since both sending and receiving are failing with the
same error ("The connection to the server has failed"),
we can't blame this on a port 25 block often encountered by
mobile senders using a laptop.

Let us know if upgrading to WLM solved the problem.

 

[Gary VanderMolen]

By "Mail" do you mean Windows Mail or Windows Live Mail?
Neither have password-protected access. If you have privacy concerns
because others use the same computer, use a password protected
Windows user account, and when you are finished using the computer,
press Winkey+L.

You mentioned that you are asked to supply the password when sending.
Does it also do so before receiving? If only when sending, make sure you
have send authentication enabled:
Go to Tools, Accounts, select that account, Properties, Servers.
The box for "My server requires authentication must be checked.

 

[col9snd]

Upgrading to WLM didn't solve the problem. Any other advice?

 

[Mark]

Hi Gary,
Yes, it's checked. Microsoft mail opens without a Logon upon clicking the
icon. I am currently required to go through the Logon User name and password
after hitting "send" and before it will send the email.
Logon using secure password authentification is NOT currently checked. Any
suggestions?
Thanks,

 

[Gary VanderMolen]

You did not answer my question as to whether you are also prompted
for the password when receiving, or does it only occur when sending?

Go back to that setting you just checked, and click on the adjacent
"Settings" button. Does it show anything for Logon Information?
Also, on the Servers tab, does the incoming server belong to the
same provider as the outgoing server? Although it is possible to
have non-matching servers, it complicates the SMTP server
authentication.

Also, let me know which antivirus you are using.

Do not enable the "Log on using Secure Password Authentication".

 

[Mark]

O.K.
Only asked for password when sending, not when opening or receiving.
About the "adjacent settings button", are you talking about remember
password? If so, you have two boxes under incoming mail server that are
filled in automatically: Email user name and password (series of dots for the
password). When you check remember password, the password dots go dark. And
I did have it checked.
Incoming Server: Under server, it has
Incoming mail (POP3): pop.gmail.com Outgoing mail (SMTP): smtp.gmail.com
Antivirus is McAfee. Security suite with everything-or so I hope.
Logon using secure password authentification is NOT checked.
Thanks Gary!!!

 

[Gary VanderMolen]

No, I was talking about the Settings button that is adjacent to the
"My server requires authentication" option. However, no need to
pursue that approach because both servers belong to Gmail.

The only remaining possible cause for your problem is McAfee.
McAfee antivirus is among the top three troublemakers for Windows Mail.
Sometimes it takes a while before symptoms start showing up.
First of all, turn off email scanning in McAfee, although that is seldom sufficient.

If the problem continues, the only way you can prove or disprove that
McAfee is the culprit is to uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of overly intrusive antivirus products: http://get.live.com/wlmail/overview

Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Mark]

Gary,
You are the man!!! I'm gonna suck it up for the time being as it seems like
way too much work. Take care until next time and thanks mightily again!!!!!

 

[Gary VanderMolen]

You're very welcome, Mark.