can't receive mail

[Kathryn]

I can send email just fine but I cannot receive. It hasn't always been like
this and it is so frustrating. I have tried everything from disabling my
antivirus software, restarting my email account and calling my local email
company 3 times. Here is the error message that I am receiving:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'pop.gulftel.com', Server: 'pop.gulftel.com', Protocol:
POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number:
0x800CCC0F

Please help if you can. Thank you!!!

 

[Gary VanderMolen \(MVP\)]

The error "unexpectedly terminated" is usually caused by interference
from an antivirus program. Which antivirus are you running? Some of
them cause problems with Windows Mail over time. As a minimum,
email scanning in the antivirus should be turned off, although that may
not be sufficient to eliminate all bad effects. In a worst case scenario,
your antivirus may need to be uninstalled/reinstalled or replaced.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As an alternative to replacing your antivirus, consider upgrading to
Windows Live Mail, because it is less prone to suffering bad effects from
overly intrusive antivirus programs:
http://download.live.com/wlmail

Gary VanderMolen, Microsoft MVP (Mail)


"Kathryn" wrote in message
I can send email just fine but I cannot receive. It hasn't always been like
this and it is so frustrating. I have tried everything from disabling my
antivirus software, restarting my email account and calling my local email
company 3 times. Here is the error message that I am receiving:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'pop.gulftel.com', Server: 'pop.gulftel.com', Protocol:
POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number:
0x800CCC0F

Please help if you can. Thank you!!!