can't receive fax


G

Guest

Previously, I'm using fax console to send and receive fax and it worked fine.
But just recently, I only can send the fax but can't fax from outside. I had
no idea with what I had done recently. Could somebody help to how to resolve
it? Would it possible due to firewall setting? The fax monitor list show
ringing but an error occurred while receiving. But I have totally no idea
what's the error it mean...pls help!
 
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G

Guest

This happened to me.
This might be something obvious you've already tried but it's worth saying
it anyway.
If you open the fax console go to 'tools' then 'configure fax' you will get
the wizard. Click 'next' until you come to the 'Select fax for sending or
Receiving faxes' page and make sure both the 'send' and 'receive' boxes are
checked.
When this happened to me the 'receive' box wasn't checked, but I hadn't
unchecked it.

Best of luck,
 
G

Guest

Thanks Phil,

I had actually checked the receive box as automatically answer but it
doesn't work.
Even I tried with manual answer, I still can't receive any fax.

Best regards.
 
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H

Hal Hostetler [MVP P/I]

Does the error message give any more detail than "an error occurred while
receiving"?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 

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