I would then try a Windows XP Hardware group.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question:
http://support.microsoft.com/KB/555375
After furious head scratching, Dudesdynamos asked:
| Milly,
|
| I was able to finally uninstall and reinstall but the same problem
| persists. I also tried to use a new port but that didn't work either.
| any other ideas?
|
| Thanks
|
| "Dudesdynamos" wrote:
|
|| Hi Milly
|| I'm pretty much a novice so please bear with me. When I tried to
|| uninstall on my wife's account there was no printer to uninstall
|| that I could find. I went to device Manager, maybe there is anpther
|| place to go. I them tried to add a printer and went through the Add
|| Hardware in the control Panel. I went through the routine using the
|| recommended and existing ports but eventually got a message that
|| said "Default Printer can not be found" I also tried to run an HP
|| diagnostic and got a message "Element Not Found." Invalid URI
|| Format" Interestingly we can still print on er account on the
|| internet.
|| I'm running Vista. Why would it make sense to post on an XP Board.
|| Thanks for your interest and help.
||
|| "Milly Staples [MVP - Outlook]" wrote:
||
||| Try this. Uninstall the printer and try to re-add the printer.
||| You may also want to try adding the printer driver under her
||| account.
|||
||| As this appears to be a problem with all applications in her
||| account, you may want to post this to a Windows XP hardware group
||| for assistance.
|||
||| --
||| Milly Staples [MVP - Outlook]
|||
||| Post all replies to the group to keep the discussion intact.
||| ALWAYS post your Outlook version.
||| How to ask a question:
http://support.microsoft.com/KB/555375
|||
|||
||| After furious head scratching, Dudesdynamos asked:
|||
|||| Hi Milly,
|||| No, I tried printing in Word in her account and received the
|||| following message. "Windows can not print due to a problem with
|||| the current printer set up" We can print from the internet on her
|||| account. Interestingly, Printers does not appear on my wife's
|||| start menu but it does on mine. When I go to control panel on my
|||| wife 's account the printer, (several versions) do appear, and I
|||| try to mark the printer as default and to check the status as
|||| ready, but it still doesn't work. Appreciate your help. "Milly
|||| Staples [MVP - Outlook]" wrote:
||||
||||| Can you print from her profile in any other Office application?
||||| Does the printer show when you look under the printers option on
||||| the start menu?
|||||
||||| --
||||| Milly Staples [MVP - Outlook]
|||||
||||| Post all replies to the group to keep the discussion intact.
||||| ALWAYS post your Outlook version.
||||| How to ask a question:
http://support.microsoft.com/KB/555375
|||||
|||||
||||| After furious head scratching, Dudesdynamos asked:
|||||
|||||| There are two accounts on our computer. On one account I can
|||||| print from Outlook or the internet. In the other account, my
|||||| wife's we can print from the internet but in Outlook we get a
|||||| message that printing is not available. there is no printer
|||||| installed. This just started to occur. We have Vista home
|||||| premium and Office Basic 2007.
|||||| I've contacted my printer manufacurer, computer manufacturer and
|||||| Microsoft, but no one seems to know what to do.
||||||
|||||| Thanks.
