can't open windows html help (chm) files

  • Thread starter Thread starter st.soh
  • Start date Start date
S

st.soh

Hi,
does anyone has a solution to this problem?

i'm running w2k sp4 with ie6 sp1, patched to the latest update.

have search thru' out and can't find a solution, there is one for win98 but
does not apply here.

have done so far as delete hh related files and seen it replaced back by
system dllcache and also replace it with a working system hh files. did a
sfc /scannow to check system files, still does not work.

problem suggested might be due to "hhctrl.ocx" file corrupted, welcome any
suggestions.

thanks in advance.
 
st.soh said:
i'm running w2k sp4 with ie6 sp1, patched to the latest update. [...]
have done so far as delete hh related files and seen it replaced back by
system dllcache and also replace it with a working system hh files. did a
sfc /scannow to check system files, still does not work.

problem suggested might be due to "hhctrl.ocx" file corrupted, welcome any
suggestions.
Click to expand...

Here are some things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Delete or rename the file hh.dat, which you should find in this
directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

3) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.
 
Thank you for your valuable information.


Pete Lees said:
st.soh said:
i'm running w2k sp4 with ie6 sp1, patched to the latest update. [...]
have done so far as delete hh related files and seen it replaced back by
system dllcache and also replace it with a working system hh files. did a
sfc /scannow to check system files, still does not work.

problem suggested might be due to "hhctrl.ocx" file corrupted, welcome any
suggestions.
Click to expand...

Here are some things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Delete or rename the file hh.dat, which you should find in this
directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

3) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.
Click to expand...
 
Successfully rectified.
Thank you again.

Pete Lees said:
st.soh said:
i'm running w2k sp4 with ie6 sp1, patched to the latest update. [...]
have done so far as delete hh related files and seen it replaced back by
system dllcache and also replace it with a working system hh files. did a
sfc /scannow to check system files, still does not work.

problem suggested might be due to "hhctrl.ocx" file corrupted, welcome any
suggestions.
Click to expand...

Here are some things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Delete or rename the file hh.dat, which you should find in this
directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

3) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.
Click to expand...
 
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