Unable to access .chm files (Windows help)

W

Walter

Hi,

Whenever I try to open any .chm file I get the error
Cannot open file:mk:mad:msitstore:c:\help\calc.chm (calc can
be replaced with any of the chm files)

I'm running Windows 2000 SP4, IE6 SP1.
 
P

Pete Lees

Walter,
Whenever I try to open any .chm file I get the error
Cannot open file:mk:mad:msitstore:c:\help\calc.chm (calc can
be replaced with any of the chm files)

I'm running Windows 2000 SP4, IE6 SP1.

Here are some things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Delete the file hh.dat, which you should find in this directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, changes that you've made to
the size and position of a help window, etc.), and can cause the files
to misbehave if it has somehow been corrupted. Windows will create a
new version of hh.dat when you next open any .chm file.

3) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.
 

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