Can't move emails to different folders

[Guest]

I recently formatted a client's hard drive and installed Windows 98 SE and
Internet Explorer 6. I then restored his emails from a backup by using the
import function in Outlook Express. He has multiple folders set up for a
variety of emails and I imported all of those folders. However, he is now
unable to move an email from the inbox to another folder. He highlights the
email, then goes to Edit and either Move to Folder or Copy to Folder, but
when the Move or Copy box pops up, it is empty. I have never run across this
before, so I'm at a loss. Any help is appreciated.

 

[PA Bear]

Try compacting all folders
(http://www.insideoe.com/files/maintain.htm#compact). (Chances are the
folders weren't compacted before the backup was created, another No No.)

If still no joy, close OE and move Inbox.dbx to another, non-OE Windows
folder. Use one of the following utilities to extract messages from the
moved file. Any messages recovered (don't set your hopes too high) may be
dragged into an open OE folder (drag to the folder in Folders pane).

Recovering data: http://www.oehelp.com/OETips.aspx#4
~~~~~~~~~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx

OEX (OE Enhancement Program)
http://www.oehelp.com/OEX/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoid Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Inside Outlook Express
http://www.insideoe.com

 

[Guest]

Thanks for the response. I had my client do as you suggested, but it didn't
work. When he chooses a message and goes to Edit|Move to Folder, it still
displays a blank window (without any folder choices). Any other suggestions?

Try compacting all folders
(http://www.insideoe.com/files/maintain.htm#compact). (Chances are the
folders weren't compacted before the backup was created, another No No.)

If still no joy, close OE and move Inbox.dbx to another, non-OE Windows
folder. Use one of the following utilities to extract messages from the
moved file. Any messages recovered (don't set your hopes too high) may be
dragged into an open OE folder (drag to the folder in Folders pane).

Recovering data: http://www.oehelp.com/OETips.aspx#4
~~~~~~~~~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx

OEX (OE Enhancement Program)
http://www.oehelp.com/OEX/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoid Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Inside Outlook Express
http://www.insideoe.com

I recently formatted a client's hard drive and installed Windows 98 SE and
Internet Explorer 6. I then restored his emails from a backup by using the
import function in Outlook Express. He has multiple folders set up for a
variety of emails and I imported all of those folders. However, he is now
unable to move an email from the inbox to another folder. He highlights
the
email, then goes to Edit and either Move to Folder or Copy to Folder, but
when the Move or Copy box pops up, it is empty. I have never run across
this
before, so I'm at a loss. Any help is appreciated.

 

[PA Bear]

The user's current Identity sounds like it's been damaged, especially if its
the default Main Identity. Create a new Named Identity (File>Identities>Add
new identity) and try *dragging* recovered messages to a folder in this
identity.

Assuming all is well, compact all folders in the old Identity and then
import its messages into the new identity before deleting it
(File>Identities>Manage Identities).

To avoid such corruption in future: (see previous reply)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Thanks for the response. I had my client do as you suggested, but it
didn't
work. When he chooses a message and goes to Edit|Move to Folder, it still
displays a blank window (without any folder choices). Any other
suggestions?

Try compacting all folders
(http://www.insideoe.com/files/maintain.htm#compact). (Chances are the
folders weren't compacted before the backup was created, another No No.)

If still no joy, close OE and move Inbox.dbx to another, non-OE Windows
folder. Use one of the following utilities to extract messages from the
moved file. Any messages recovered (don't set your hopes too high) may
be
dragged into an open OE folder (drag to the folder in Folders pane).

Recovering data: http://www.oehelp.com/OETips.aspx#4
~~~~~~~~~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx

OEX (OE Enhancement Program)
http://www.oehelp.com/OEX/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoid Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause
such
corruption. Disable it. It provides no additional protection.
--

I recently formatted a client's hard drive and installed Windows 98 SE
and
Internet Explorer 6. I then restored his emails from a backup by using
the
import function in Outlook Express. He has multiple folders set up for a
variety of emails and I imported all of those folders. However, he is
now
unable to move an email from the inbox to another folder. He highlights
the
email, then goes to Edit and either Move to Folder or Copy to Folder,
but
when the Move or Copy box pops up, it is empty. I have never run across
this
before, so I'm at a loss. Any help is appreciated.

 

[Guest]

Worked like a charm. Thanks for all of your help. I was totally stumped and
now I've learned something new. I appreciate it.

The user's current Identity sounds like it's been damaged, especially if its
the default Main Identity. Create a new Named Identity (File>Identities>Add
new identity) and try *dragging* recovered messages to a folder in this
identity.

Assuming all is well, compact all folders in the old Identity and then
import its messages into the new identity before deleting it
(File>Identities>Manage Identities).

To avoid such corruption in future: (see previous reply)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Thanks for the response. I had my client do as you suggested, but it
didn't
work. When he chooses a message and goes to Edit|Move to Folder, it still
displays a blank window (without any folder choices). Any other
suggestions?

Try compacting all folders
(http://www.insideoe.com/files/maintain.htm#compact). (Chances are the
folders weren't compacted before the backup was created, another No No.)

If still no joy, close OE and move Inbox.dbx to another, non-OE Windows
folder. Use one of the following utilities to extract messages from the
moved file. Any messages recovered (don't set your hopes too high) may
be
dragged into an open OE folder (drag to the folder in Folders pane).

Recovering data: http://www.oehelp.com/OETips.aspx#4
~~~~~~~~~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx

OEX (OE Enhancement Program)
http://www.oehelp.com/OEX/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoid Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause
such
corruption. Disable it. It provides no additional protection.
--
Kim wrote:
I recently formatted a client's hard drive and installed Windows 98 SE
and
Internet Explorer 6. I then restored his emails from a backup by using
the
import function in Outlook Express. He has multiple folders set up for a
variety of emails and I imported all of those folders. However, he is
now
unable to move an email from the inbox to another folder. He highlights
the
email, then goes to Edit and either Move to Folder or Copy to Folder,
but
when the Move or Copy box pops up, it is empty. I have never run across
this
before, so I'm at a loss. Any help is appreciated.

 

[PA Bear]

YW, Kim, and thanks for posting back.
--
~PA Bear

Worked like a charm. Thanks for all of your help. I was totally stumped
and now I've learned something new. I appreciate it.

The user's current Identity sounds like it's been damaged, especially
if its the default Main Identity. Create a new Named Identity
(File>Identities>Add new identity) and try *dragging* recovered
messages to a folder in this identity.

Assuming all is well, compact all folders in the old Identity and then
import its messages into the new identity before deleting it
(File>Identities>Manage Identities).

To avoid such corruption in future: (see previous reply)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Thanks for the response. I had my client do as you suggested, but it
didn't
work. When he chooses a message and goes to Edit|Move to Folder, it
still displays a blank window (without any folder choices). Any other
suggestions?

:

Try compacting all folders
(http://www.insideoe.com/files/maintain.htm#compact). (Chances are
the folders weren't compacted before the backup was created,
another No No.)

If still no joy, close OE and move Inbox.dbx to another, non-OE
Windows folder. Use one of the following utilities to extract
messages from the moved file. Any messages recovered (don't set
your hopes too high) may be
dragged into an open OE folder (drag to the folder in Folders pane).

Recovering data: http://www.oehelp.com/OETips.aspx#4
~~~~~~~~~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx

OEX (OE Enhancement Program)
http://www.oehelp.com/OEX/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoid Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to
local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform
a manual compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also
cause such
corruption. Disable it. It provides no additional protection.
--
Kim wrote:
I recently formatted a client's hard drive and installed Windows
98 SE and
Internet Explorer 6. I then restored his emails from a backup by
using the
import function in Outlook Express. He has multiple folders set
up for a variety of emails and I imported all of those folders.
However, he is now
unable to move an email from the inbox to another folder. He
highlights the
email, then goes to Edit and either Move to Folder or Copy to
Folder, but
when the Move or Copy box pops up, it is empty. I have never run
across this
before, so I'm at a loss. Any help is appreciated.